Help Centre
Find answers about using Light Ideas.
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Seller
Add product without price?Yes — if a product is intended for enquiry rather than immediate purchase, you can leave its price blank when creating or editing the product.The product can still be published, but it will not show the normal Add…Are my conversations with the Lighting Assistant public?No — conversations with the Lighting Assistant are not Community posts and are not automatically published to your Light Ideas profile, Spaces or the Marketplace. Light Ideas stores conversation text and basic usage data so chat history, usage…Are shipping labels automatically created for me?No — shipping labels are not generated automatically. Create the shipping label through your chosen courier or delivery service. Check the parcel weight, dimensions and delivery address carefully before purchasing the label, particularly for large or fragile lighting…Are the Lighting Assistant’s answers always correct?No — AI-generated answers can occasionally misunderstand a question, miss context or provide inaccurate information. Important technical, safety, regulatory and product information should be checked against the appropriate current product documentation, manufacturer information or professional source.Are there any upfront fees for sellers?No — there is no upfront fee to open a shop on Light Ideas.Light Ideas currently charges 0% marketplace commission. Payment processing costs can still apply when an order is paid, and any applicable processing amount is reflected…Are there usage limits for the Lighting Assistant?Yes — usage limits help keep the Lighting Assistant responsive and available to the Light Ideas community. Message and photo-analysis limits can be different, and capacity controls may also apply when demand is high. If you reach a…Bollard LightsBollard Lights are freestanding outdoor fixtures designed to provide low-level illumination along pathways, driveways and landscaped areas. What to add Bollard lights Outdoor bollard fixtures Commercial or architectural bollards Where it’s used Gardens, pathways, driveways and commercial outdoor…Can customers buy from my shop while Holiday Mode is on?No — Holiday Mode blocks new purchases from your shop while it is active. Your shop and products can remain visible so customers can still discover them. An optional return date and shop message can tell customers when…Can customers shop in their local currency?Yes — Light Ideas can show converted prices while a customer browses, and Stripe Adaptive Pricing can offer a supported local currency for the actual checkout. The browsing currency and final payment currency are separate. The final amount…Can different sellers use different delivery methods in the same order?Yes — shipping is calculated per seller. If a basket contains products from more than one shop, each seller can have their own valid delivery options and charge for the buyer's destination.The buyer selects from the available options…Can I ask the Lighting Assistant follow-up questions?Yes — you can continue the conversation and refine an answer, product search or seller search with follow-up questions. For example, you might ask "Only show brass options", "Anything smaller?", "What would suit a bathroom?" or "Can you…Can I change my business country?No — your business country is fixed from the country supplied with your seller application. If your business has genuinely moved to another country, contact Support. This restriction helps keep seller, payment and marketplace records consistent.Can I change my seller account details later?Yes — many shop details can be updated from Seller Dashboard → Settings, including your shop information, branding, social links, policies and SEO details. Your business country is an exception: it is fixed from your seller application. Contact…Can I change my shop currency later?No — once your shop currency has been successfully selected and locked, it cannot be changed through the normal seller settings. Product prices, shipping rates and fixed-value discounts are entered in that currency, so changing it after listings…Can I choose which countries I deliver to?Yes — each shipping rate can be assigned to the country or countries you actually deliver to. A single delivery option can cover multiple countries when the same service and charge applies to all of them.Only the destinations…Can I duplicate a product?Yes — choose Duplicate for the product in Seller Dashboard → Products. Light Ideas creates a new draft using the existing listing as the starting point.Existing media can be reused without creating unnecessary duplicate image files. The duplicated…Can I duplicate existing products to save time?Yes — use Duplicate from your Products list when a new listing will share much of the information from an existing product.Light Ideas creates a separate draft product and can reuse the existing product media rather than creating…Can I message a seller before making a purchase?Yes — you can send a message from the seller’s shop page, which is ideal for asking about stock availability, product details, custom orders, or general enquiries before deciding to place an order.Can I message a seller directly from their shop page?Yes — each seller’s shop page includes a permanent “Send Message” button that allows you to contact the seller directly as long as you are logged in. This ensures buyers always have a reliable way to communicate, even…Can I offer free shipping?Yes — you can configure free delivery, including a free-delivery threshold where supported by your shipping setup. The threshold applies to the relevant seller's qualifying products rather than the value of unrelated products from other sellers.Make sure the…Can I pay to appear in the Lighting Assistant’s recommendations?No — normal Lighting Assistant product and seller recommendations cannot be bought or guaranteed through payment. Recommendations are based on the customer's request, Marketplace eligibility and relevance.Can I restore an archived product?Yes — open the archived products view in Seller Dashboard → Products and restore the product when you are ready to sell it again.Before restoring it, check its price, stock, images, delivery and product information so the listing…Can I reuse an existing product image?Yes — use the Media Library option in the product editor to select an image that already belongs to your shop. Existing media can also be selected for variation images.Reusing the existing image avoids creating unnecessary duplicate files.…Can I schedule product launches?Product scheduling is not part of the current Seller Dashboard product editor. Create the listing as a draft while you prepare it, then make it available when you are ready to sell it.Can I sell and deliver internationally?Yes — add the countries you genuinely serve to your shipping options in Seller Dashboard → Settings → Shipping. A delivery option can cover one country or several countries when the same service and price applies.Before enabling an…Can I set discounts or sale prices?Yes — products can have a regular price and a sale price. Enter prices in your shop currency in the product editor.For Variable products, regular and sale prices are set for each variation so different options can have…Can I turn product enquiries on or off?Yes — go to Seller Dashboard → Settings → Shop and use Allow product enquiries under Product Messages. When enabled, customers can contact you from your product pages. Turning it off removes that product-enquiry route; it does not…Can sellers choose their payout currency?Your shop currency is chosen in Light Ideas and becomes locked once it has been successfully set. That controls the currency in which you enter product prices, shipping and fixed-value discounts. The currency in which money is ultimately…Can sellers contact buyers after an order is placed?Yes — sellers can message buyers through their order tools, allowing them to request additional information, provide updates, or confirm delivery details. These conversations stay linked to the relevant order for clarity.Can sellers disable messaging entirely?Sellers cannot disable shop-level messaging, as buyers must always have a way to contact them. They can, however, disable product-level messaging, which removes the message button from product pages while keeping the shop contact option available.Can sellers receive payouts in different currencies?Your shop currency and the currency in which Stripe ultimately settles money to your bank are not the same setting. You price products, shipping and fixed-value discounts in your locked shop currency. Light Ideas also keeps the GBP…Can sellers see which currency the customer used at checkout?Order and payment records can retain the customer’s transaction currency while seller-facing accounting also shows the shop and GBP values needed to understand the seller entitlement. These values serve different purposes: the transaction currency records what the customer…Can the Help Assistant reply to my support ticket?No — once you create a support ticket, the conversation is between you and Light Ideas Support. The Help Assistant does not automatically answer inside tickets.You can still use the Help Assistant separately for Help Centre questions while…Can the Lighting Assistant help me find a seller?Yes — the Lighting Assistant can suggest eligible Light Ideas sellers when you ask for a shop, supplier or seller for a particular lighting product, category or specialism. Seller suggestions are grounded in both the seller's Marketplace profile…Can the Lighting Assistant recommend my products?Yes — eligible products from approved Marketplace sellers can be considered when they are relevant to a customer's request. Eligibility does not guarantee that a particular product will be recommended. The product still needs to match the customer's…Can the Lighting Assistant translate text?Yes — the Lighting Assistant can translate text into another language when it relates to lighting or something it can normally help you with. For example, you can ask it to translate lighting terminology, product information, specifications or…Ceiling LightsCeiling Lights are overhead fixtures designed to provide balanced, general illumination across a room. What to add Flush ceiling lights Semi-flush fittings Standard ceiling fixtures Where it’s used Most interior spaces. What not to add Downlights Pendants Spotlights…ChandeliersChandeliers are decorative ceiling-mounted or suspended statement fittings designed to create visual impact while providing ambient light. They can be traditional multi-arm designs or modern ring, branch, tiered and sculptural forms. What to add Traditional chandeliers Modern statement…Desk & Task LampsDesk & Task Lamps are adjustable lighting fixtures designed to provide focused illumination for work, reading and detailed tasks. What to add Desk lamps Task lights Adjustable work lamps Where it’s used Offices, desks and reading areas. What…Do handmade or decorative lights need certification?Electrical compliance requirements depend on what the product is and where it is sold. A non-electrical decorative item is not treated in the same way as an electrical light fitting. Only select compliance terms that genuinely apply to…Do I have to use the Help Assistant before creating a ticket?No — sellers can go directly to Tickets and create a support ticket whenever direct help is needed. The Help Assistant is an optional self-service route for finding answers quickly.If the Help Assistant does not resolve the issue,…Do I need a Light Ideas account to use the Lighting Assistant?Yes — you need to be logged in to a Light Ideas account to use the Lighting Assistant. Signing in allows conversation history, usage limits and the same Lighting Assistant account experience to work across the supported Light…Do I need to be a verified seller for the Lighting Assistant to recommend my products?Yes — the current Lighting Assistant Marketplace discovery setup is limited to sellers that pass Light Ideas' seller-verification eligibility check. Verification makes a seller eligible for discovery; it does not guarantee that the seller or any individual product…Do I need to show photos of the actual product?Yes — it’s essential to include clear, accurate photos of the actual item you are selling. High-quality images help customers understand exactly what they are purchasing, which builds trust and significantly reduces the chances of returns or complaints.…Do product attributes help the Lighting Assistant understand my products?Yes — structured product attributes are one of the strongest ways to tell the Lighting Assistant exactly what a product is and what requirements it can match. For example, accurately recording IP44, brass, dimmable or a supported smart-lighting…Do sellers need to register for VAT or GST?You may need to register for VAT, GST or another tax scheme depending on your location, business and sales. Sellers are responsible for checking their own registration and reporting requirements. If you are unsure, seek advice from a…Does completing more product attributes guarantee recommendations?No — complete attributes give the Lighting Assistant better information, but they do not guarantee that a product will be recommended. The customer's requirements, product relevance, Marketplace eligibility, delivery context and the other eligible products available at that…Does the Lighting Assistant change my product information?No — your Marketplace listing remains the source of truth for your product information. The Lighting Assistant uses catalogue and live product data for discovery, but it does not rewrite your title, description, price, specifications, images, stock or…Does the marketplace provide analytics for sellers?Yes — sellers can use Reports in the Seller Dashboard to review marketplace sales performance. The current report provides a six-month view of sales.For financial reconciliation, use Statements. Statements provide monthly summaries of sales, shipping, refunds and the…Does the marketplace’s base currency matter for seller payouts?Yes — but mainly for platform accounting. Light Ideas maintains GBP values for seller entitlements and payment records even when a seller prices their shop in another supported currency. That does not mean every customer must pay in…Floor LampsFloor Lamps are freestanding lighting fixtures designed to provide ambient or task lighting within a space. What to add Standard floor lamps Arc lamps Reading lamps Where it’s used Living rooms, bedrooms and lounges. What not to add…Ground & Deck LightsGround & Deck Lights are fixtures installed into the ground or decking to provide low-level, integrated outdoor lighting. What to add In-ground lights Decking lights Drive-over lights Where it’s used Gardens, patios and driveways. What not to add…High Bay & Low Bay LightingHigh Bay & Low Bay Lighting are high-output fixtures designed to illuminate large spaces with high or mid-level ceilings efficiently. What to add LED high bay lights Low bay fittings Industrial lighting fixtures Where it’s used Warehouses, factories,…How are seller fees calculated?Light Ideas currently charges 0% marketplace commission on product sales. Payment processing and any applicable payment, transfer, cross-border or settlement costs can still affect the amount due to a seller. For an order containing products from more than…How can I improve my products’ visibility in the Lighting Assistant?Keep your Marketplace listings complete, accurate and structured. The Lighting Assistant can only match information that is genuinely available in the catalogue. Use the correct categories and product attributes, complete relevant variations, add a useful short description, keep…How can I track my sales and earnings as a Seller?Use Reports and Statements in the Seller Dashboard. Reports give you a six-month view of marketplace sales, while Statements provide monthly financial summaries.Your Statements show sales and shipping, refunds and the resulting seller entitlement. Where your shop uses…How do I access customer feedback and analytics?Use the Seller Dashboard for the information available about your marketplace activity. Reports provides a six-month sales view, while Statements provides monthly financial summaries.Customer questions are handled through the relevant Light Ideas messaging and order-support features. The Seller…How do I add social media links to my shop?Go to Seller Dashboard → Settings → Social. You can add links for Facebook, Instagram, Pinterest, YouTube and X (Twitter). Enter the full web address for each profile you want to show and leave services you do not…How do I archive a product?Use Archive from Seller Dashboard → Products when you want to stop selling a product without removing its established page and history.An archived product cannot be purchased and is excluded from normal Marketplace discovery, but its existing product…How do I categorise my products?Choose the category that best describes what the product actually is. For example, a chandelier belongs in Chandeliers, while a replacement or decorative shade belongs in Shades & Covers. Then complete the relevant product attributes to describe details…How do I change my shop logo or branding?Go to Seller Dashboard → Settings → Branding. Use the Shop icon field to upload an image or choose one from your seller Media Library. If shop banners are enabled for your seller account, a Shop banner field…How do I change my shop SEO and social sharing details?Go to Seller Dashboard → Settings → SEO. You can set an SEO title and search description for your public shop. The same area contains separate Facebook and X (Twitter) titles, descriptions and images. Social images can be…How do I create a variable product?Choose Variable product in the product editor when customers need to select an option such as colour, finish or size.Select the relevant attribute values and mark each attribute that should form an option as Use for variations. Then…How do I handle stock inventory?Open the product in Seller Dashboard → Products. For a Simple product, enable Manage stock quantity when you want Light Ideas to track a numeric quantity, then enter the available stock. You can also set the stock status…How do I improve my product listing?Start with accuracy: use a clear title, useful description, correct category, relevant attributes, current price and stock, and good-quality images of the actual product.Complete technical details that matter to the product rather than relying on a vague description.…How do I list a product?Seller Dashboard → Products → Add Product. Add the product title and choose whether it is a Simple or Variable product, then complete the price, stock, delivery, images, category and relevant attributes for the listing.Use the description and…How do I open a shop?My Account → Open a Shop Complete the seller application with accurate personal or business information and submit it for review. However if you are yet to create an account Applications are reviewed before seller access is approved.…How do I set up shipping for my shop?Open Seller Dashboard → Settings → Shipping. Add a delivery option, give it a clear name, select the country or countries it applies to and enter the price. You can create more than one delivery option for the…How do I turn Holiday Mode on or off?Go to Seller Dashboard → Settings → Shop and use Pause new orders under Holiday mode. When switching it on, you can add an optional return date and a short shop message. The message is shown on your…How do I update my shop details?Go to Seller Dashboard → Settings → Shop. You can update your shop name, description, contact details and business address information available there. Your shop name and description are public shop information. Some business details are more restricted:…How do product attributes help sellers?Product attributes help customers narrow down products by the details that matter to them, such as material, colour, design, room or area, technology and technical specifications. Completing relevant attributes makes your products easier to discover in marketplace search…How do refunds work?A refund is processed against the original Light Ideas order so the buyer refund, seller entitlement and order record stay connected. Refunds can be full or partial, depending on what has been agreed and what needs to be…How do seller payouts work?When a customer successfully pays, Light Ideas records the amount due to each seller in the order. The customer payment is collected by the platform and each seller’s entitlement is tracked separately. Funds are not transferred immediately. The…How does product approval work?New product submissions can be held for review before they are published. Complete the title, description, images, pricing, product details and relevant attributes accurately so the listing can be reviewed properly.Once a product is already published, normal edits…How does Product Search find my products?Product Search can use the product title, description, SKU and enabled product attributes to help customers find relevant products. Customers can also refine results using attribute tabs. Within a seller shop, only attributes and terms actually used by…How does the Lighting Assistant decide which products to suggest?The Lighting Assistant separates a customer's request into important requirements and softer preferences, then searches eligible Marketplace products for the strongest relevant matches. Product type, categories, attributes, variations, price, stock, delivery context and other catalogue information can affect…How does the Lighting Assistant use conversation history?The Lighting Assistant uses a limited number of recent messages from the current conversation to understand follow-up questions and keep the discussion coherent. Light Ideas stores conversation text separately from uploaded photos. If an earlier message included a…How does the seller Media library work?Images you add to products and your shop appear automatically in Seller Dashboard → Media. The library lets you see and reuse images that already belong to your shop instead of uploading another copy each time.An image that…How long does seller approval take?Seller applications are reviewed before approval. Approval times can vary depending on whether the information supplied is complete or additional checks are required. Make sure your application details are accurate and respond promptly if more information is requested.In what currency do sellers receive payouts?There are three separate currencies to keep in mind: the seller’s shop currency, the platform accounting value and the final settlement currency used by the connected payment account. You enter product prices, shipping and fixed-value discounts in your…Light BulbsLight Bulbs are the light sources used within fixtures, available in a range of technologies, shapes and cap types to suit different lighting applications. What to add LED bulbs Filament bulbs Smart bulbs Halogen or specialist lamps All…Linear LightingLinear Lighting consists of long, continuous fixtures designed to provide even, uniform illumination across surfaces and architectural spaces. What to add Linear LED fittings Suspended linear lights Surface-mounted linear fixtures Architectural linear systems Where it’s used Offices, kitchens,…Mirror & Vanity LightingMirror & Vanity Lighting are fixtures designed to provide clear, even illumination around mirrors for grooming and personal care. What to add Vanity lights Mirror-mounted lighting Bathroom mirror fixtures Where it’s used Bathrooms, dressing areas and grooming spaces.…Panel & Grid LightingPanel & Grid Lighting includes flat, low-profile luminaires used for broad, even illumination. Depending on the product, they may be recessed into ceiling grids, surface-mounted or suspended. What to add LED panel lights Recessed grid lighting Office ceiling…Pendant LightingPendant Lighting consists of fixtures suspended from the ceiling, often used to provide focused or decorative illumination. What to add Single pendants Multi-light pendants Kitchen island lights Where it’s used Dining areas and kitchens. What not to add…Plinth & Shelf LightingPlinth & Shelf Lighting are low-level or integrated fixtures designed to highlight plinths, shelves and display areas with subtle, focused light. What to add Plinth lights Shelf lighting Integrated display lighting Where it’s used Kitchens, retail displays and…Post & Pole LightsPost & Pole Lights are outdoor fixtures mounted on posts or poles, designed to illuminate pathways, entrances, driveways and larger outdoor spaces. What to add Garden post lights Lantern-style post lights Outdoor pole lights Tall pathway or area…Recessed & DownlightsRecessed & Downlights are fixtures installed into ceilings or surfaces to provide clean, discreet illumination. What to add LED downlights Recessed fittings Fire-rated downlights Where it’s used Bathrooms, kitchens and modern interiors. What not to add Spotlights Ceiling…Rope & String LightsRope & String Lights are flexible or decorative lighting solutions designed to create ambient or feature illumination across indoor and outdoor spaces. What to add Rope lights String lights Festoon lighting Where it’s used Gardens, patios and decorative…Security & FloodlightsSecurity & Floodlights are high-output fixtures designed to illuminate large outdoor areas for safety, visibility and security. What to add LED floodlights Motion sensor lights Security lighting Where it’s used Driveways, gardens and building exteriors. What not to…Seller PolicyThe Light Ideas Seller Policy sets the standard for quality, professionalism, and compliance across our marketplace. It outlines what’s expected from every seller — from accurate listings and timely fulfilment to respectful communication and responsible business practices. View…Seller ProtectionWe understand the risks of selling online, which is why our Seller Protection Policy is designed to offer peace of mind. At Light Ideas, we help protect sellers against chargebacks, fraudulent activity, and unfair disputes — provided they…Shades & CoversShades & Covers are lighting accessories designed to diffuse, soften or direct light output, helping to reduce glare and enhance the overall appearance of a fixture. What to add Replacement lamp shades Diffusers and covers Glass, fabric or…Should I add extra keywords to make my products appear more often?No — only use wording and attributes that genuinely describe the product. Unrelated keywords, inaccurate specifications or repeated search terms can make a listing less useful. Accurate structured information is better for customers, Marketplace search and AI-assisted discovery.Should I enter personal or sensitive information into the Lighting Assistant?No — only provide information that is needed for your question. Do not enter passwords, payment card details or other highly sensitive information. For more information about how Light Ideas handles personal data, see the Light Ideas Privacy…SpotlightsSpotlights are directional lighting fixtures designed to highlight specific areas, objects or features with focused beams of light. What to add Surface-mounted spotlights Adjustable ceiling spots Multi-head spotlights Where it’s used Kitchens, galleries and feature lighting. What not…Strip LightsStrip Lights are flexible LED lighting systems designed to deliver continuous, low-profile illumination along surfaces and edges. What to add LED strip lights Flexible tape lighting RGB strips Where it’s used Coves, cabinets and feature lighting. What not…Table LampsTable Lamps are compact lighting fixtures designed to sit on surfaces and provide ambient, decorative or task lighting. What to add Bedside lamps Decorative table lamps Accent lighting Where it’s used Bedrooms, living rooms and side tables. What…Track & Rail LightingTrack & Rail Lighting are adjustable systems mounted on tracks, allowing multiple light sources to be positioned and directed as needed. What to add Track lighting kits Rail systems Adjustable heads Where it’s used Retail, kitchens and flexible…Under-cabinet LightingUnder-cabinet Lighting consists of compact fixtures installed beneath cabinets to provide direct illumination to surfaces below. What to add LED bars Puck lights Slimline fixtures Where it’s used Kitchens and workspaces. What not to add Shelf lighting Strip…Wall LightsWall Lights are fixtures mounted to walls, providing functional, ambient or decorative illumination within a space. What to add Indoor wall lights Outdoor wall lights Up/down lights Where it’s used Hallways, bedrooms and exterior walls. What not to…What are GTIN, EAN and MPN numbers?GTIN and EAN are standardised product identifiers, while an MPN is a manufacturer's part number. Add these identifiers when they genuinely apply to the product and you know the correct value. Do not invent an identifier for a…What are the eligibility criteria for becoming a seller?To apply as a seller, you must be at least 18, provide accurate account information and sell legitimate lighting products that comply with the marketplace rules and any requirements that apply to your business. Any licences, registrations or…What can I ask the Lighting Assistant?You can ask the Lighting Assistant about lighting design, room lighting, colour temperature, lamp types, finishes, smart lighting, interior design, electrical installation concepts, product features, Marketplace products and the Light Ideas platform. It is focused on lighting, design…What can the Help Assistant help me with?The Help Assistant is for seller support about using Light Ideas. It can use the Help Centre to explain areas such as shop setup, products, product attributes, orders, shipping, payments, payouts, refunds and platform features.It is separate from…What compliance or accreditation standards apply to lighting products?Compliance requirements depend on the product and the market where it is sold. Only select a compliance term when it genuinely applies to the product and can be supported by the manufacturer or appropriate documentation. The Compliance attribute…What do the order statuses in my Seller Dashboard mean?Your Seller Dashboard separates the order itself from fulfilment. An order can be processing while your products are still Awaiting Shipping.Awaiting Shipping identifies orders that still need fulfilment. Completed identifies completed orders, while refunded or cancelled orders are…What do the Support ticket statuses mean?Seller support tickets use three statuses: Open, Awaiting seller and Resolved.Open means the ticket is active. Awaiting seller means Light Ideas Support is waiting for your reply or information. Resolved means the support conversation has been completed.What does Awaiting Shipping mean?Awaiting Shipping means your part of a paid order still needs to be fulfilled. These orders are highlighted in the Seller Dashboard and contribute to the awaiting-shipping count beside Orders.Open the order to review your products and delivery…What does Holiday Mode do?Holiday Mode pauses new orders while keeping your shop and products visible. You can add an optional return date and a short message so customers know you are away. Existing orders, messages and refunds remain available and must…What happens if a customer pays in a different currency than the seller’s payout currency?That is supported. A customer can be presented with a supported local checkout currency through Stripe Adaptive Pricing even when it differs from the seller’s shop currency. Light Ideas keeps the order and seller entitlement records needed for…What happens if a seller disables product messaging?If a seller has disabled product messaging there will be no product messaging option for products that the seller has listed on the marketplace. However the message button is still available on the sellers shop. You may also…What happens if my product is flagged?Products can be flagged by customers or admins for various reasons, such as policy violations, inaccurate descriptions, or misleading images. If your product is flagged, it may be temporarily removed from the marketplace until the issue is resolved.…What happens if one product cannot be delivered to the buyer?If a seller has no valid delivery option for a product at the buyer's destination, Light Ideas identifies that product as unavailable for delivery. The buyer can remove the affected product or use another delivery destination where appropriate.In…What happens to existing orders when I use Holiday Mode?Holiday Mode only pauses new orders. Existing orders, messages and refunds remain available and still need to be handled normally. Your shop and products remain visible while you are away, but customers cannot place new purchases from the…What happens when a customer orders from multiple sellers?Light Ideas keeps the customer purchase together while each seller is responsible for fulfilling their own products. You see and manage the part of the order that belongs to your shop.Shipping is also handled per seller. The buyer…What happens when I update a product listing?Relevant product and seller changes are queued for the Lighting Assistant's catalogue indexes, so updates may not appear in discovery results instantly. When a product card is actually shown, the system re-checks important live Marketplace information such as…What information should I include in a product listing?Include enough accurate information for a customer to understand exactly what they are buying: a clear title, description and short description, price, stock information, genuine product images, the correct category and relevant product attributes.Add dimensions, weight and technical…What is an SKU and should I add one?An SKU is your own stock-keeping reference for identifying a product. It is useful for matching orders, stock and your own records, and should be unique to the item or variation it represents.For a Variable product, the parent…What is my shop currency used for?Your shop currency is the currency you use to enter product prices, shipping charges and fixed-value discounts. It gives your shop one consistent pricing currency. It is separate from the currency a customer may be shown or pay…What is the best image size for product photos?Use clear, high-quality product images with the product easy to see and enough resolution to remain sharp on larger screens. Keep image proportions reasonably consistent across a listing for a cleaner gallery.You can set a featured product image…What is the Lighting Assistant?The Lighting Assistant is an AI-powered assistant from Light Ideas. It helps you explore lighting ideas, understand lighting and electrical concepts, analyse room photos and discover relevant products and sellers from the Light Ideas Marketplace. You can use…What product formats are supported?Light Ideas supports Simple and Variable products in the Seller Dashboard. A Simple product has one main price and stock setup. Use a Variable product when customers need to choose options such as colour, finish or size.For a…What should I do if a seller is not responding?If you have not received a reply after a reasonable time, you can follow up with a polite reminder. If the seller still does not respond, you may contact support so staff can investigate or help progress your…What should I do if an answer from the Lighting Assistant seems incorrect?Ask the Lighting Assistant to explain the answer, correct a specific detail or try again with more context. For important product, installation, regulatory or safety information, check the appropriate documentation or professional source rather than relying on the…Where can I see my support tickets?Open Seller Dashboard → Support → Tickets. Your tickets are kept with your Light Ideas account and the newest activity appears first.You can filter the list by Open, Awaiting seller or Resolved, then open a ticket to read…Where can I see the delivery method selected by the buyer?Open the relevant order in Seller Dashboard → Orders. Your seller order contains the delivery information for the products your shop is responsible for fulfilling, including the selected shipping option where applicable.In a multi-seller order, another seller may…Where can sellers get help?Sellers can open Support from the Seller Dashboard. The Help Assistant can search the Help Centre and explain how current Light Ideas features work, while Tickets provide a direct conversation with Light Ideas Support.You can create a ticket…Where do I add my shop policies?Go to Seller Dashboard → Settings → Policies to add your shop Privacy policy and Terms and conditions. Shipping and return information is managed separately under Settings → Shipping. Keep all of your policies consistent with how your…Which product attributes should I complete?Complete the attributes that genuinely describe the product. These can include details such as colour, material, finish, application, mounting, IP rating, Kelvin, lumens, compatibility and other technical characteristics where relevant.Attributes help customers narrow Marketplace search and help Light…Which product information is most important for the Lighting Assistant?The most useful information includes a clear product name, correct categories, accurate structured attributes, variation details, a concise product summary, current price and stock, and a clear product image. Attributes such as IP rating, colour, finish, material, application,…Who handles customer queries or disputes?Sellers should deal with normal questions about their own products and orders, including product information, delivery and after-sales issues.If an issue needs Light Ideas Support, open Support → Tickets in the Seller Dashboard. A support ticket creates a…Who is responsible for Marketplace product information?The seller is responsible for the information supplied in its Marketplace listings and for keeping that information accurate and current. The Lighting Assistant uses Marketplace information to help with discovery, so customers should confirm important product details on…Who sells products recommended by the Lighting Assistant?Marketplace products are sold by independent sellers unless a listing clearly states otherwise. Light Ideas provides the Marketplace and discovery experience, while each seller is responsible for its own listing information, products, fulfilment and applicable seller obligations.Why are attributes important when shopping for lighting?Attributes make it easier to narrow down lighting products by the details that matter, such as application, design, fixture style, material, colour or technical specification. Accurate attributes help customers filter large product ranges and compare suitable products more…Why can’t I message a seller without logging in?To keep communication secure, the system requires users to be logged in before sending or receiving messages. This protects privacy, reduces spam, and ensures conversations stay linked to the correct user account.Why do I see multiple conversations with the same seller?Separate threads appear for shop-level enquiries, product questions, and order discussions. This prevents confusion and helps both you and the seller organise conversations logically based on the topic.Why has my conversation with the Lighting Assistant been shortened or restarted?The Lighting Assistant only uses a limited amount of recent conversation history as active context, and Light Ideas also limits how much chat history is retained. Older messages or conversations can therefore be removed under the current retention…Why is my product awaiting approval?A product can show as awaiting approval because it is new or because changes were made to an already published listing. Check that the listing is complete and wait for the review to be finished. If it remains…Why isn’t my product appearing in the Lighting Assistant’s recommendations?A product must first pass the current Marketplace eligibility checks and then be relevant to the customer's request. Eligibility can include being published and visible, having current price and stock information, having a product image, belonging to an…Work & Site LightsWork & Site Lights are portable, durable lighting solutions designed for temporary use in task-focused and demanding environments. What to add Site lights Rechargeable work lights Inspection lamps Tripod-mounted lights Where it’s used Construction sites, workshops and garages.…