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Help Centre

Find answers about using Light Ideas.

What happens if one product cannot be delivered to the buyer?

If a seller has no valid delivery option for a product at the buyer’s destination, Light Ideas identifies that product as unavailable for delivery. The buyer can remove the affected product or use another delivery destination where appropriate.

In a multi-seller basket, delivery is evaluated separately for each seller. A valid delivery option from one shop does not make another shop’s undeliverable product eligible for checkout.

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