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Help Centre

Find answers about using Light Ideas.

What happens if one product cannot be delivered to the buyer?

If a product has no valid delivery route for the buyer’s destination, checkout identifies that product as unavailable for delivery rather than silently charging an unsuitable shipping method. The buyer can remove the affected product or change the delivery destination where appropriate.

For multi-seller baskets, delivery is evaluated for each seller’s products. One seller’s valid shipping option does not make another seller’s undeliverable product eligible.

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