Help Centre
Find answers about using Light Ideas.
Shipping Setup
Are shipping labels automatically created for me?No — shipping labels are not generated automatically. Create the shipping label through your chosen courier or delivery service. Check the parcel weight, dimensions and delivery address carefully before purchasing the label, particularly for large or fragile lighting…
Can different sellers use different delivery methods in the same order?Yes — shipping is calculated per seller. If a basket contains products from more than one shop, each seller can have their own valid delivery options and charge for the buyer's destination.The buyer selects from the available options…
Can I choose which countries I deliver to?Yes — each shipping rate can be assigned to the country or countries you actually deliver to. A single delivery option can cover multiple countries when the same service and charge applies to all of them.Only the destinations…
Can I offer different delivery methods for the same country?Yes — you can add multiple delivery options for the same country. For example, you might offer Standard and Tracked services with different prices.When more than one valid option is available for a seller's products, the buyer can…
Can I offer free shipping?Yes — you can configure free delivery, including a free-delivery threshold where supported by your shipping setup. The threshold applies to the relevant seller's qualifying products rather than the value of unrelated products from other sellers.Make sure the…
Can I set different delivery rates by state or postcode?Yes — a shipping option can be narrowed using State/County and Postcode restrictions where you need more specific delivery coverage. This is useful when a carrier's price or availability differs within the same country.Keep the rule as simple…
How can I check my shipping setup is working correctly?Review Seller Dashboard → Settings → Shipping and check that every delivery option has the intended destinations, name and price. Pay particular attention to options assigned to several countries.Then test the shop as a buyer using a destination…
How do I set my shipping rates?Open Seller Dashboard → Settings → Shipping and add a delivery option for the destination or destinations you serve. Give the option a clear name and enter the charge the buyer should pay.A single rate can cover multiple…
How do I set up shipping for my shop?Open Seller Dashboard → Settings → Shipping. Add a delivery option, give it a clear name, select the country or countries it applies to and enter the price. You can create more than one delivery option for the…
What happens if one product cannot be delivered to the buyer?If a seller has no valid delivery option for a product at the buyer's destination, Light Ideas identifies that product as unavailable for delivery. The buyer can remove the affected product or use another delivery destination where appropriate.In…