Help Centre
Find answers about using Light Ideas.
Shipping Setup
Set up delivery destinations, rates and options.
Are shipping labels automatically created for me?No — shipping labels are not generated automatically. Create the shipping label through your chosen courier or delivery service. Check the parcel weight, dimensions and delivery address carefully before purchasing the label, particularly for large or fragile lighting…
Can I choose which countries I deliver to?Yes — each shipping rate can be assigned to the country or countries you actually deliver to. A single delivery option can cover multiple countries when the same service and charge applies to all of them.There is no…
Can I offer different delivery methods for the same country?Yes — you can add multiple delivery options for the same country. For example, you might offer Standard and Tracked services with different prices.When more than one valid option is available for a seller's products, the buyer can…
Can I offer free delivery?Yes — you can configure free delivery, including a qualifying threshold where supported by your shipping settings.
Can I offer free shipping?Yes — you can configure free delivery, including a free-delivery threshold where supported by your shipping setup. The threshold applies to the relevant seller's qualifying products rather than the value of unrelated products from other sellers.Make sure the…
Can I offer international delivery?Yes — create delivery options for the countries you want to serve in Seller Dashboard → Settings → Shipping. You can apply one delivery option to multiple countries where the same rate applies.
Can I offer more than one delivery option for a country?Yes — you can create more than one delivery option for the same destination. When more than one option is available, the buyer can choose the appropriate option at checkout.
Can I set different delivery rates by state or postcode?Yes — a shipping option can be narrowed using State/County and Postcode restrictions where you need more specific delivery coverage. This is useful when a carrier's price or availability differs within the same country.Keep the rule as simple…
How can I check my shipping setup is working correctly?Seller Dashboard → Settings → Shipping Check that your destinations, delivery methods and rates are accurate. Where possible, place a test order to confirm the correct choices and charges appear at checkout.
How do I set my shipping rates?Seller Dashboard → Settings → Shipping Add a delivery rate for each destination you serve. Base the rate on the packaged product’s size and weight, courier price, insurance, packaging and any special handling costs. Review your rates regularly…
How do I set up shipping for my shop?Open Seller Dashboard → Settings → Shipping. Add a delivery option, give it a clear name, select the country or countries it applies to and enter the price. You can create more than one delivery option for the…
What happens if I cannot deliver a product to the buyer’s country?The product is identified as unavailable for that delivery country and should not be included as deliverable in the order. The buyer can remove an unavailable item or choose a different delivery destination where appropriate.
What happens if one product cannot be delivered to the buyer?If a product has no valid delivery route for the buyer's destination, checkout identifies that product as unavailable for delivery rather than silently charging an unsuitable shipping method. The buyer can remove the affected product or change the…