Help Centre
Find answers about using Light Ideas.
How do seller payouts work?
When a customer successfully pays, Light Ideas records the amount due to each seller in the order. The customer payment is collected by the platform and each seller’s entitlement is tracked separately.
Funds are not transferred immediately. The current setup applies a 14-day hold and then includes eligible funds in the scheduled monthly payout cycle. Your Stripe account must be connected, verified and able to receive the transfer.
Your Statements show sales, shipping, applicable processing amounts, refunds and the resulting entitlement. If an order is refunded or adjusted before payout, the amount due can change before it is transferred.