Help Centre
Find answers about using Light Ideas.
Payments & Payouts
Can I link multiple bank accounts for payouts?It depends on the Stripe account configuration, country and currencies involved. Stripe can support more than one external payout account in some configurations, including different accounts for different settlement currencies. Where more than one eligible payout account exists…
Can I track my payout history?Yes — use the payout and statement information in your Seller Dashboard to follow amounts recorded by Light Ideas, including sales, shipping, refunds and the resulting seller entitlement. Your connected Stripe account can also show transfer and bank-payout…
Can sellers receive payouts in different currencies?Your shop currency and the currency in which Stripe ultimately settles money to your bank are not the same setting. You price products, shipping and fixed-value discounts in your locked shop currency. Light Ideas also keeps the GBP…
How are seller fees calculated?Light Ideas currently charges 0% marketplace commission on product sales. Payment processing and any applicable payment, transfer, cross-border or settlement costs can still affect the amount due to a seller. For an order containing products from more than…
How can I track my sales and earnings as a Seller?Use Reports and Statements in the Seller Dashboard. Reports give you a six-month view of marketplace sales, while Statements provide monthly financial summaries.Your Statements show sales and shipping, refunds and the resulting seller entitlement. Where your shop uses…
How do I connect my payment account for payouts?Seller Dashboard → Settings → Payouts Connect your payment account and follow the Stripe onboarding steps. Stripe may ask for identity, business and bank details before the account is ready to receive transfers. You do not need to…
How do I update my bank account for payouts?Bank details are managed through your connected Stripe account rather than stored directly by Light Ideas. Go to Seller Dashboard → Settings → Payouts and choose Manage payout account. Complete the change in Stripe and any verification it…
How do I verify my identity for payouts?Identity verification is handled by Stripe. Open Seller Dashboard → Settings → Payouts and choose Manage payout account to see any information or documents Stripe currently requires. The exact checks vary by country and account type, so use…
How do refunds impact payouts?A completed refund reduces the seller entitlement linked to the original order. A partial refund reduces the entitlement only by the refunded amount; a full refund removes the corresponding refunded entitlement. If the affected funds have not yet…
How do seller payouts work?When a customer successfully pays, Light Ideas records the amount due to each seller in the order. The customer payment is collected by the platform and each seller’s entitlement is tracked separately. Funds are not transferred immediately. The…
Is my payment information safe?Yes — all payments and commission transfers between buyers, sellers, and the marketplace are securely processed through Stripe, a leading global payment provider trusted by millions of businesses. Stripe handles all sensitive card and bank information on its…
What are the payment account requirements?To receive payouts you need a connected Stripe account that is able to receive transfers and payouts. Stripe determines the exact verification information required for your country and account type. This can include personal or business details, identity…
What happens if a customer disputes a payment?If a customer disputes a payment, you may be asked to provide evidence such as order details, tracking information or customer messages. A dispute can affect the amount or timing of a payout while it is being resolved,…
What happens if my payment account is deactivated?If your payment account is deactivated, you will not receive payouts until the issue is resolved. Common reasons for deactivation include incomplete identity verification, missing business information, or policy compliance issues. Log in to your payment provider dashboard…
When will I receive my payouts?Light Ideas does not transfer each sale immediately. After a successful order, your seller entitlement is recorded and held before it becomes eligible for payout. The current payout setup uses a 14-day hold followed by the scheduled payout…
Why is my payout delayed?First check Seller Dashboard → Settings → Payouts. A payout can still be pending because the sale is within the payout hold, the next scheduled payout has not been reached, or the connected Stripe account needs information before…
Why is my payout lower than my order total?The customer’s order total is not necessarily the same as your seller entitlement. An order can contain another seller’s products, and payment processing, refunds, disputes or other applicable payment adjustments can affect the amount due to you. Light…