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Help Centre

Find answers about using Light Ideas.

Why is my payout lower than my order total?

The customer’s order total is not necessarily the same as your seller entitlement. An order can contain another seller’s products, and payment processing, refunds, disputes or other applicable payment adjustments can affect the amount due to you.

Light Ideas currently charges 0% marketplace commission on product sales. Check your Seller Dashboard Statements for the sales, shipping, refunded amounts and resulting entitlement recorded for your shop. Current charges are explained on the Marketplace Fees page.

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