Help Centre
Find answers about using Light Ideas.
Tag
Payments
Are currency exchange rates updated automatically on the site?Yes — converted browsing prices are updated automatically using the currency conversion data available to Light Ideas. The rate used for a displayed browsing price is not a promise of the final checkout rate. Where Stripe Adaptive Pricing…Are there any fees if currency conversion is involved in payouts?Potentially. Customer-side Stripe Adaptive Pricing and seller-side settlement are separate conversions. Where Adaptive Pricing is used, Stripe includes the customer conversion cost in the converted exchange rate shown at checkout. If Stripe must later convert funds for transfer…Can customers be charged currency conversion fees?Yes — where Stripe Adaptive Pricing converts the checkout into a supported local currency, Stripe includes its conversion cost in the exchange rate used for that local-currency price. If the customer instead pays in a currency different from…Can customers shop in their local currency?Yes — Light Ideas can show converted prices while a customer browses, and Stripe Adaptive Pricing can offer a supported local currency for the actual checkout. The browsing currency and final payment currency are separate. The final amount…Can I issue a partial refund?Yes — Light Ideas supports partial as well as full refunds. Process the refund against the relevant order and enter the items or amount being refunded. A partial refund does not need to cancel the whole order: only…Can I link multiple bank accounts for payouts?It depends on the Stripe account configuration, country and currencies involved. Stripe can support more than one external payout account in some configurations, including different accounts for different settlement currencies. Where more than one eligible payout account exists…Can I track my payout history?Yes — use the payout and statement information in your Seller Dashboard to follow amounts recorded by Light Ideas, including sales, shipping, refunds and the resulting seller entitlement. Your connected Stripe account can also show transfer and bank-payout…Can sellers choose their payout currency?Your shop currency is chosen in Light Ideas and becomes locked once it has been successfully set. That controls the currency in which you enter product prices, shipping and fixed-value discounts. The currency in which money is ultimately…Can sellers receive payouts in different currencies?Your shop currency and the currency in which Stripe ultimately settles money to your bank are not the same setting. You price products, shipping and fixed-value discounts in your locked shop currency. Light Ideas also keeps the GBP…Can sellers see which currency the customer used at checkout?Order and payment records can retain the customer’s transaction currency while seller-facing accounting also shows the shop and GBP values needed to understand the seller entitlement. These values serve different purposes: the transaction currency records what the customer…Does the marketplace’s base currency matter for seller payouts?Yes — but mainly for platform accounting. Light Ideas maintains GBP values for seller entitlements and payment records even when a seller prices their shop in another supported currency. That does not mean every customer must pay in…How do I connect my payment account for payouts?Seller Dashboard → Settings → Payouts Connect your payment account and follow the Stripe onboarding steps. Stripe may ask for identity, business and bank details before the account is ready to receive transfers. You do not need to…How do I update my bank account for payouts?Bank details are managed through your connected Stripe account rather than stored directly by Light Ideas. Go to Seller Dashboard → Settings → Payouts and choose Manage payout account. Complete the change in Stripe and any verification it…How do I verify my identity for payouts?Identity verification is handled by Stripe. Open Seller Dashboard → Settings → Payouts and choose Manage payout account to see any information or documents Stripe currently requires. The exact checks vary by country and account type, so use…How do refunds impact payouts?A completed refund reduces the seller entitlement linked to the original order. A partial refund reduces the entitlement only by the refunded amount; a full refund removes the corresponding refunded entitlement. If the affected funds have not yet…How do refunds work?A refund is processed against the original Light Ideas order so the buyer refund, seller entitlement and order record stay connected. Refunds can be full or partial, depending on what has been agreed and what needs to be…How do seller payouts work?When a customer successfully pays, Light Ideas records the amount due to each seller in the order. The customer payment is collected by the platform and each seller’s entitlement is tracked separately. Funds are not transferred immediately. The…How does local currency pricing work at checkout?Light Ideas can display converted prices while a customer browses. At payment, Stripe Adaptive Pricing can determine a supported local presentment currency for that checkout rather than Light Ideas forcing the browsing currency onto the payment. The Stripe…In what currency do sellers receive payouts?There are three separate currencies to keep in mind: the seller’s shop currency, the platform accounting value and the final settlement currency used by the connected payment account. You enter product prices, shipping and fixed-value discounts in your…Is my payment information safe?Yes — all payments and commission transfers between buyers, sellers, and the marketplace are securely processed through Stripe, a leading global payment provider trusted by millions of businesses. Stripe handles all sensitive card and bank information on its…What are the payment account requirements?To receive payouts you need a connected Stripe account that is able to receive transfers and payouts. Stripe determines the exact verification information required for your country and account type. This can include personal or business details, identity…What happens if a customer disputes a payment?If a customer disputes a payment, you may be asked to provide evidence such as order details, tracking information or customer messages. A dispute can affect the amount or timing of a payout while it is being resolved,…What happens if a customer pays in a different currency than the seller’s payout currency?That is supported. A customer can be presented with a supported local checkout currency through Stripe Adaptive Pricing even when it differs from the seller’s shop currency. Light Ideas keeps the order and seller entitlement records needed for…What happens if my payment account is deactivated?If your payment account is deactivated, you will not receive payouts until the issue is resolved. Common reasons for deactivation include incomplete identity verification, missing business information, or policy compliance issues. Log in to your payment provider dashboard…What should I do if I receive a chargeback?A chargeback occurs when a customer disputes a payment with their bank. If you receive a chargeback notification, you should provide any evidence that supports your case, such as proof of delivery, order tracking details, or communication with…When will I receive my payouts?Light Ideas does not transfer each sale immediately. After a successful order, your seller entitlement is recorded and held before it becomes eligible for payout. The current payout setup uses a 14-day hold followed by the scheduled payout…Why is my payout amount different from the order currency?The currency the customer used to pay does not have to be the same as your shop currency or the currency ultimately settled to your bank. Light Ideas records the transaction and seller entitlement, including the GBP accounting…Why is my payout delayed?First check Seller Dashboard → Settings → Payouts. A payout can still be pending because the sale is within the payout hold, the next scheduled payout has not been reached, or the connected Stripe account needs information before…Why is my payout lower than my order total?The customer’s order total is not necessarily the same as your seller entitlement. An order can contain another seller’s products, and payment processing, refunds, disputes or other applicable payment adjustments can affect the amount due to you. Light…Why isn’t my payment account connecting?To receive payouts, your payment account must be fully set up and correctly linked to your seller account. If your payment account is not connecting, work through the steps below. Check Your Payment Account Is Fully Set Up…Will checkout use the customer’s selected currency?Not necessarily. The currency selected while browsing controls the prices shown on Light Ideas, but Stripe Adaptive Pricing determines the supported presentment currency offered for the payment based on the checkout and customer location. This means a customer…