Help Centre
Find answers about using Light Ideas.
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Payments
Are currency exchange rates updated automatically on the site?Yes. The website uses a live currency feed to update exchange rates automatically at regular intervals. This ensures that customers see product prices in their selected currency that closely match current market rates. For example, if the EUR…Are seller payouts taxable?Seller payouts may have tax implications depending on your circumstances and location. Sellers are responsible for their own tax and VAT obligations. If you are unsure what applies to you, seek advice from a qualified tax professional.Are there any fees if currency conversion is involved in payouts?Yes, there may be a small fee. If your payout account receives funds in a currency different from the currency used by the customer, the payment provider may apply a currency conversion fee when the payout is processed.…Can customers be charged currency conversion fees?Yes. When Stripe offers a local-currency price at checkout through Adaptive Pricing, the exchange rate shown to the customer can include a currency conversion fee set by Stripe. Light Ideas does not add an additional buyer marketplace fee.…Can customers shop in their local currency?Yes — Light Ideas can show buyers prices in supported currencies so they can browse in a currency that is familiar to them. The currency switcher can also be used where available.The displayed browsing currency is not, by…Can I link multiple bank accounts for payouts?It depends on the Stripe account configuration, country and currencies involved. Stripe can support more than one external payout account in some configurations, including different accounts for different settlement currencies. Where more than one eligible payout account exists…Can I track my payout history?Yes, sellers can view their payout history through the seller dashboard. This includes details such as payout dates, amounts, and the orders associated with each payout. Additional payout information may also be available in your payment provider’s dashboard.Can sellers choose their payout currency?The currency a seller uses to price products and the currency used when funds reach a bank account are separate parts of the payment flow. Sellers choose their shop currency for product prices and shipping, and that choice…Can sellers receive payouts in different currencies?Our payment provider supports payouts in multiple currencies, but whether a seller incurs a currency conversion fee depends on the currency used by the customer at checkout, the seller’s Stripe account settings, and the seller’s selected payout currency.…Can sellers see which currency the customer used at checkout?Not always. In many cases, sellers primarily see order totals, commissions, and earnings displayed in the marketplace’s base currency to help keep reporting and account management consistent across regions. The currency selected by the customer is used during…Does the marketplace’s base currency matter for seller payouts?No, the base currency of the marketplace does not directly affect how sellers are paid. It’s mainly used for consistency — ensuring that product pricing, commission calculations, and tax rules follow a single standard throughout the platform. For…How do I connect my payment account for payouts?Seller Dashboard → Settings → Payouts Connect your payment account and complete any verification requested by the payment provider. Once connected, your seller share of customer payments can be included in scheduled payouts. Keep your bank and verification…How do I update my bank account for payouts?To update your bank account details for payouts, log in to your Stripe dashboard and add or edit your bank account information. Make sure the new account is verified and active to prevent payout delays or failures. Once…How do I verify my identity for payouts?To verify your identity for payouts, you will need to provide government-issued identification such as a passport or driver’s licence. In some cases, your payment provider may also request proof of address, such as a utility bill or…How do refunds impact payouts?A refund reduces the seller entitlement associated with the order. If the funds have not yet been paid out, the refund can be reflected before the next transfer. If money has already moved through the payout process, the…How do seller payouts work?When an order is successfully paid, Light Ideas records the amount due to each seller separately. The platform collects the customer payment and the seller's entitlement is tracked in GBP for platform accounting before becoming eligible for transfer…How does local currency pricing work at checkout?Light Ideas can display converted prices while a buyer browses, then Stripe Adaptive Pricing determines the supported presentment currency used for the actual checkout. This allows the final payment to be handled using Stripe's checkout conversion rather than…In what currency do sellers receive payouts?Light Ideas records seller entitlements in GBP. The currency that ultimately reaches the seller's bank can depend on the connected payment account, supported settlement currencies and any conversion required when the transfer is settled.This is separate from the…Is my payment information safe?Yes. All payments and commission transfers between buyers, sellers, and the marketplace are securely processed through Stripe, a leading global payment provider trusted by millions of businesses. Stripe handles all sensitive card and bank information on its own…What are the payment account requirements?To receive payouts, sellers must connect an active payment account through the seller dashboard. The payment provider requires a valid email address, bank account details, and government-issued ID for identity verification. Depending on your country, additional tax or…What happens if a customer disputes a payment?If a customer disputes a payment, you may be asked to provide evidence such as order details, tracking information or customer messages. A dispute can affect the amount or timing of a payout while it is being resolved,…What happens if a customer pays in a different currency than the seller’s payout currency?Light Ideas is designed to support customers and sellers using different currencies. Customer payment Where supported, Stripe Adaptive Pricing can present a customer with a local-currency price at checkout. Stripe handles the conversion and the customer can choose…What happens if my payment account is deactivated?If your payment account is deactivated, you will not receive payouts until the issue is resolved. Common reasons for deactivation include incomplete identity verification, missing business information, or policy compliance issues. Log in to your payment provider dashboard…What should I do if I receive a chargeback?A chargeback occurs when a customer disputes a payment with their bank. If you receive a chargeback notification, you should provide any evidence that supports your case, such as proof of delivery, order tracking details, or communication with…When will I receive my payouts?Seller funds are not transferred immediately after each order. Light Ideas records the seller entitlement and applies the configured payout hold before funds become eligible for transfer. The current platform is designed around a 14-day hold and scheduled…Why is my payout amount different from the order currency?This can happen when the customer pays in one currency but the seller receives payouts in another. In international marketplaces, the checkout currency, marketplace base currency, and seller payout currency do not always match. For example, a customer…Why is my payout delayed?If your payout is delayed, first check your Stripe dashboard for any notifications, verification requests, or account issues. Common causes include pending identity verification, incomplete business information, or incorrect bank account details. If your Stripe account appears to…Why is my payout lower than my order total?Your payout can be lower than the order total because applicable payment processing or transfer costs, refunds, disputes, negative balance adjustments or settlement currency conversion can affect the final amount received. Light Ideas currently charges 0% marketplace commission…Why isn’t my payment account connecting?To receive payouts, your payment account must be fully set up and correctly linked to your seller account. If your payment account is not connecting, work through the steps below. Check Your Payment Account Is Fully Set Up…Will checkout use the customer’s selected currency?Not necessarily — the currency selected while browsing helps display prices, but checkout uses Stripe Adaptive Pricing for the actual payment. Stripe can choose the presentment currency based on the buyer's location and the currencies it supports for…