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Find answers about using Light Ideas.
Why is my payout amount different from the order currency?
The currency the customer used to pay does not have to be the same as your shop currency or the currency ultimately settled to your bank.
Light Ideas records the transaction and seller entitlement, including the GBP accounting value required by the platform. Stripe handles supported conversion involved in the customer payment and, where necessary, transfer or bank settlement. Payment costs, refunds and conversion can therefore make the final bank amount look different from the original customer-facing order amount.
Use your Light Ideas Statement to understand the seller entitlement, and your connected Stripe account for the final transfer and bank-settlement activity.