Help Centre
Find answers about using Light Ideas.
Currencies & Conversions
Are currency exchange rates updated automatically on the site?Yes — converted browsing prices are updated automatically using the currency conversion data available to Light Ideas. The rate used for a displayed browsing price is not a promise of the final checkout rate. Where Stripe Adaptive Pricing…
Are there any fees if currency conversion is involved in payouts?Potentially. Customer-side Stripe Adaptive Pricing and seller-side settlement are separate conversions. Where Adaptive Pricing is used, Stripe includes the customer conversion cost in the converted exchange rate shown at checkout. If Stripe must later convert funds for transfer…
Can customers be charged currency conversion fees?Yes — where Stripe Adaptive Pricing converts the checkout into a supported local currency, Stripe includes its conversion cost in the exchange rate used for that local-currency price. If the customer instead pays in a currency different from…
Can customers shop in their local currency?Yes — Light Ideas can show converted prices while a customer browses, and Stripe Adaptive Pricing can offer a supported local currency for the actual checkout. The browsing currency and final payment currency are separate. The final amount…
Can I change my shop currency later?No — once your shop currency has been successfully selected and locked, it cannot be changed through the normal seller settings. Product prices, shipping rates and fixed-value discounts are entered in that currency, so changing it after listings…
Can sellers choose their payout currency?Your shop currency is chosen in Light Ideas and becomes locked once it has been successfully set. That controls the currency in which you enter product prices, shipping and fixed-value discounts. The currency in which money is ultimately…
Can sellers see which currency the customer used at checkout?Order and payment records can retain the customer’s transaction currency while seller-facing accounting also shows the shop and GBP values needed to understand the seller entitlement. These values serve different purposes: the transaction currency records what the customer…
Does the marketplace’s base currency matter for seller payouts?Yes — but mainly for platform accounting. Light Ideas maintains GBP values for seller entitlements and payment records even when a seller prices their shop in another supported currency. That does not mean every customer must pay in…
How are exchange rates calculated?There can be more than one exchange rate in the payment journey. Light Ideas uses automatically updated conversion data for browsing prices, while Stripe determines the rate used when Adaptive Pricing presents a converted checkout amount. If another…
How does local currency pricing work at checkout?Light Ideas can display converted prices while a customer browses. At payment, Stripe Adaptive Pricing can determine a supported local presentment currency for that checkout rather than Light Ideas forcing the browsing currency onto the payment. The Stripe…
In what currency do sellers receive payouts?There are three separate currencies to keep in mind: the seller’s shop currency, the platform accounting value and the final settlement currency used by the connected payment account. You enter product prices, shipping and fixed-value discounts in your…
What currencies are available on the platform?Our platform supports multiple currencies, allowing customers to view prices and complete transactions in the currency most familiar to them. This flexibility ensures a more comfortable and transparent shopping experience, no matter where you're located. Euro (EUR) British…
What happens if a customer pays in a different currency than the seller’s payout currency?That is supported. A customer can be presented with a supported local checkout currency through Stripe Adaptive Pricing even when it differs from the seller’s shop currency. Light Ideas keeps the order and seller entitlement records needed for…
What is my shop currency used for?Your shop currency is the currency you use to enter product prices, shipping charges and fixed-value discounts. It gives your shop one consistent pricing currency. It is separate from the currency a customer may be shown or pay…
Why does the final charged amount differ slightly from the displayed price?The price shown while browsing can be a converted display price. The final payment amount is confirmed at checkout using the payment currency and exchange rate available for that checkout session. Where Stripe Adaptive Pricing is available, the…
Why is my payout amount different from the order currency?The currency the customer used to pay does not have to be the same as your shop currency or the currency ultimately settled to your bank. Light Ideas records the transaction and seller entitlement, including the GBP accounting…
Will checkout use the customer’s selected currency?Not necessarily. The currency selected while browsing controls the prices shown on Light Ideas, but Stripe Adaptive Pricing determines the supported presentment currency offered for the payment based on the checkout and customer location. This means a customer…