Help Centre
Find answers about using Light Ideas.
Currencies & Conversions
Understand shop currencies and how currency conversion works.
Are currency exchange rates updated automatically on the site?Yes. The website uses a live currency feed to update exchange rates automatically at regular intervals. This ensures that customers see product prices in their selected currency that closely match current market rates. For example, if the EUR…
Are there any fees if currency conversion is involved in payouts?Yes, there may be a small fee. If your payout account receives funds in a currency different from the currency used by the customer, the payment provider may apply a currency conversion fee when the payout is processed.…
Can buyers pay in a different currency from my shop currency?Yes — where available, the buyer may be shown and charged in a suitable local currency at checkout. Your shop prices and seller records continue to use your shop currency.
Can customers be charged currency conversion fees?Yes. When Stripe offers a local-currency price at checkout through Adaptive Pricing, the exchange rate shown to the customer can include a currency conversion fee set by Stripe. Light Ideas does not add an additional buyer marketplace fee.…
Can customers shop in their local currency?Yes — Light Ideas can show buyers prices in supported currencies so they can browse in a currency that is familiar to them. The currency switcher can also be used where available.The displayed browsing currency is not, by…
Can I change my shop currency after choosing it?No — your shop currency is locked after you choose it. This keeps product prices, orders and seller records consistent. Choose your shop currency carefully before creating products.
Can I change my shop currency later?No — once your shop currency has been successfully selected and locked, it cannot be switched casually later. Product prices, shipping rates and fixed-value discounts are entered in the shop currency, so changing it after listings and orders…
Can sellers choose their payout currency?The currency a seller uses to price products and the currency used when funds reach a bank account are separate parts of the payment flow. Sellers choose their shop currency for product prices and shipping, and that choice…
Can sellers see which currency the customer used at checkout?Not always. In many cases, sellers primarily see order totals, commissions, and earnings displayed in the marketplace’s base currency to help keep reporting and account management consistent across regions. The currency selected by the customer is used during…
Does the marketplace’s base currency matter for seller payouts?No, the base currency of the marketplace does not directly affect how sellers are paid. It’s mainly used for consistency — ensuring that product pricing, commission calculations, and tax rules follow a single standard throughout the platform. For…
How are exchange rates calculated?Exchange rates are calculated automatically using live or regularly updated market data provided by the payment provider or currency conversion service used during checkout and payment processing. Rates may change throughout the day due to fluctuations in global…
How does local currency pricing work at checkout?Light Ideas can display converted prices while a buyer browses, then Stripe Adaptive Pricing determines the supported presentment currency used for the actual checkout. This allows the final payment to be handled using Stripe's checkout conversion rather than…
In what currency do sellers receive payouts?Light Ideas records seller entitlements in GBP. The currency that ultimately reaches the seller's bank can depend on the connected payment account, supported settlement currencies and any conversion required when the transfer is settled.This is separate from the…
What currencies are available on the platform?Our platform supports multiple currencies, allowing customers to view prices and complete transactions in the currency most familiar to them. This flexibility ensures a more comfortable and transparent shopping experience, no matter where you're located. Euro (EUR) British…
What happens if a customer pays in a different currency than the seller’s payout currency?Light Ideas is designed to support customers and sellers using different currencies. Customer payment Where supported, Stripe Adaptive Pricing can present a customer with a local-currency price at checkout. Stripe handles the conversion and the customer can choose…
What is my shop currency used for?Your shop currency is the currency you use when entering your own product prices, shipping charges and fixed-value discounts. It gives you a consistent currency for managing the commercial values in your shop.It is separate from the currency…
Why does the final charged amount differ slightly from the displayed price?The price shown while browsing can be a converted display price. The final payment amount is confirmed at checkout using the payment currency and exchange rate available for that checkout session. Where Stripe Adaptive Pricing is available, the…
Why is my payout amount different from the order currency?This can happen when the customer pays in one currency but the seller receives payouts in another. In international marketplaces, the checkout currency, marketplace base currency, and seller payout currency do not always match. For example, a customer…
Will checkout use the customer’s selected currency?Not necessarily — the currency selected while browsing helps display prices, but checkout uses Stripe Adaptive Pricing for the actual payment. Stripe can choose the presentment currency based on the buyer's location and the currencies it supports for…