Help Centre
Find answers about using Light Ideas.
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Currency
Are currency exchange rates updated automatically on the site?Yes — converted browsing prices are updated automatically using the currency conversion data available to Light Ideas. The rate used for a displayed browsing price is not a promise of the final checkout rate. Where Stripe Adaptive Pricing…Can customers be charged currency conversion fees?Yes — where Stripe Adaptive Pricing converts the checkout into a supported local currency, Stripe includes its conversion cost in the exchange rate used for that local-currency price. If the customer instead pays in a currency different from…Can customers shop in their local currency?Yes — Light Ideas can show converted prices while a customer browses, and Stripe Adaptive Pricing can offer a supported local currency for the actual checkout. The browsing currency and final payment currency are separate. The final amount…Can I change my shop currency later?No — once your shop currency has been successfully selected and locked, it cannot be changed through the normal seller settings. Product prices, shipping rates and fixed-value discounts are entered in that currency, so changing it after listings…Can sellers see which currency the customer used at checkout?Order and payment records can retain the customer’s transaction currency while seller-facing accounting also shows the shop and GBP values needed to understand the seller entitlement. These values serve different purposes: the transaction currency records what the customer…How does local currency pricing work at checkout?Light Ideas can display converted prices while a customer browses. At payment, Stripe Adaptive Pricing can determine a supported local presentment currency for that checkout rather than Light Ideas forcing the browsing currency onto the payment. The Stripe…What currencies are available on the platform?Our platform supports multiple currencies, allowing customers to view prices and complete transactions in the currency most familiar to them. This flexibility ensures a more comfortable and transparent shopping experience, no matter where you're located. Euro (EUR) British…What happens if a customer pays in a different currency than the seller’s payout currency?That is supported. A customer can be presented with a supported local checkout currency through Stripe Adaptive Pricing even when it differs from the seller’s shop currency. Light Ideas keeps the order and seller entitlement records needed for…What is my shop currency used for?Your shop currency is the currency you use to enter product prices, shipping charges and fixed-value discounts. It gives your shop one consistent pricing currency. It is separate from the currency a customer may be shown or pay…Will checkout use the customer’s selected currency?Not necessarily. The currency selected while browsing controls the prices shown on Light Ideas, but Stripe Adaptive Pricing determines the supported presentment currency offered for the payment based on the checkout and customer location. This means a customer…