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Help Centre

Find answers about using Light Ideas.

Do I have to use the Help Assistant before creating a ticket?

No — sellers can go directly to Tickets and create a support ticket whenever direct help is needed. The Help Assistant is an optional self-service route for finding answers quickly.

If the Help Assistant does not resolve the issue, the seller can create a ticket. Tickets are kept in the seller account so the conversation can be returned to securely.

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