Technical Issues
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What if I face technical issues during registration?
Last Updated: 14 November, 2025If you encounter any technical issues, such as form errors or difficulty connecting your Stripe account, please contact the marketplace support team immediately. We offer email or chat support, alternatively check our Help Centre.
How do I report a bug or glitch?
Last Updated: 2 August, 2026If you encounter a bug or glitch, document the issue by taking screenshots or noting the steps to reproduce it. Submit a report to the marketplace support team, including as much detail as possible. This helps the technical team address the issue quickly. Continue to Contact Form →
What should I do if an order fails?
Last Updated: 16 August, 2026Check the order status and any order notes or error messages first. An order can fail for several reasons, including an unsuccessful payment or an incomplete checkout. If the customer’s payment did not complete, they can try again or use another available payment method. If the cause is unclear, contact support with the order details...
Why is my product not showing?
Last Updated: 16 August, 2026A product may not be visible because it is still a draft, awaiting approval, out of stock or not currently published. New products require approval, and edits to an existing published product also require approval before the updated version appears publicly. Check the product status in your seller dashboard first. If the product appears approved...
Why isn’t my payment account connecting?
Last Updated: 16 August, 2026To receive payouts, your payment account must be fully set up and correctly linked to your seller account. If your payment account is not connecting, work through the steps below. Check Your Payment Account Is Fully Set Up Confirm Your Account Is Connected in the Seller Dashboard Look for Errors or Restrictions If you have...
What should I do if I can’t log in to my account?
Last Updated: 9 February, 2025If you’re unable to log in, try resetting your password using the “Forgot Password” option. Check your email inbox and junk mail for the reset link and ensure you’re using the correct login credentials. If the issue persists, contact marketplace support for assistance. Providing screenshots or error messages can help resolve the issue faster.