Seller Registration & Setup
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Which policies am I required to include in my shop?
Last Updated: 16 August, 2026Seller Dashboard → Settings → Policies Complete the shop policies that apply to your business so customers can understand how you handle orders before they buy. Write these policies to match how your own shop actually operates. Keep delivery times, return arrangements and other important information accurate and up to date. Your shop policies should...
Can I change my seller account details later?
Last Updated: 31 January, 2025Yes, you can update your account details, such as email addresses and business information through the seller dashboard. For critical changes like tax information or identity details, you may need to go through an additional verification process. Contact support if you encounter any restrictions.
What should I do if my application is rejected?
Last Updated: 30 January, 2025If your application is rejected, review the reasons provided by the marketplace admin. Common issues include incomplete applications, failure to meet eligibility criteria, or non-compliance with policies. Correct the issues and resubmit your application. If you need clarification, contact the support team for guidance.
Can I sell as an individual or do I need a company?
Last Updated: 16 August, 2026Both individuals and businesses can apply to sell. The information requested during registration or payment verification can vary depending on your account type, location and circumstances. Provide accurate personal or business details when requested.
How long does seller approval take?
Last Updated: 16 August, 2026Seller applications are reviewed before approval. Approval times can vary depending on whether the information supplied is complete or additional checks are required. Make sure your application details are accurate and respond promptly if more information is requested.
What are the eligibility criteria for becoming a seller?
Last Updated: 16 August, 2026To apply as a seller, you must be at least 18, provide accurate account information and sell legitimate lighting products that comply with the marketplace rules and any requirements that apply to your business. Any licences, registrations or permissions required in your region remain your responsibility.
What personal/business information is required during registration?
Last Updated: 15 November, 2025To create a basic account on the marketplace, you typically only need a valid email address and password. Additional personal details can be added later in your account settings. However, to register as a seller, more information is required. Our marketplace and Stripe both need accurate personal or business details so you can receive payouts....
How do I open a shop?
Last Updated: 16 August, 2026Seller Dashboard → Apply to Become a Seller Complete the seller application with accurate personal or business information and submit it for review. Applications are reviewed before seller access is approved. Once approved, you can complete your shop details, connect your payout account and start adding products.