Product Management
3 Sub Categories |
22 docs
Why is my product awaiting approval?
Last Updated: 16 August, 2026A product can show as awaiting approval because it is new or because changes were made to an already published listing. Check that the listing is complete and wait for the review to be finished. If it remains awaiting approval for an unusually long time, contact support with the product name or URL.
How does Product Search find my products?
Last Updated: 16 August, 2026Product Search can use the product title, description, SKU and enabled product attributes to help customers find relevant products. Customers can also refine results using attribute tabs. Within a seller shop, only attributes and terms actually used by that seller’s products are shown. Clear titles, accurate descriptions and complete attributes give your products the best...
Which product attributes should I complete?
Last Updated: 16 August, 2026Complete every attribute that accurately describes the product and is relevant to a customer choosing it. Useful attributes can include Product Type, Room or Area, Design, Material, Colour, Technology, IP Rating, Colour Temperature, Dimmable, Voltage and other technical information. Do not select terms simply to appear in more searches; inaccurate attributes make product discovery less...
What are GTIN, EAN and MPN numbers?
Last Updated: 16 August, 2026GTIN and EAN are standardised product identifiers, while an MPN is a manufacturer’s part number. Add these identifiers when they genuinely apply to the product and you know the correct value. Do not invent an identifier for a product that does not have one.
What is an SKU and should I add one?
Last Updated: 16 August, 2026An SKU is your own stock-keeping reference for identifying a product or variation. Adding an SKU is recommended where you use product codes internally or need to identify stock quickly. Product Search can also match an SKU, which is useful for customers or trade buyers searching for an exact reference.
What information should I include in a product listing?
Last Updated: 16 August, 2026Include enough information for a customer to understand exactly what they are buying. Use a clear title, accurate description, price, stock information, genuine product images, the correct product category and all relevant product attributes. Add technical and compliance information where it applies to the product. Accurate information reduces questions and returns and makes products easier...
Do I need to show photos of the actual product?
Last Updated: 22 July, 2025Yes — it’s essential to include clear, accurate photos of the actual item you are selling. High-quality images help customers understand exactly what they are purchasing, which builds trust and significantly reduces the chances of returns or complaints. Where possible, include multiple images that show the product from different angles, close-up details, and scale. This...
Do handmade or decorative lights need certification?
Last Updated: 16 August, 2026Electrical compliance requirements depend on what the product is and where it is sold. A non-electrical decorative item is not treated in the same way as an electrical light fitting. Only select compliance terms that genuinely apply to the product. Handmade, made-to-order or customisable products can also be described using the relevant How It’s Made...
What compliance or accreditation standards apply to lighting products?
Last Updated: 16 August, 2026Compliance requirements depend on the product and the market where it is sold. Only select a compliance term when it genuinely applies to the product and can be supported by the manufacturer or appropriate documentation. The Compliance attribute includes recognised markings, approvals and standards such as CE, UKCA, RoHS, ENEC, UL Listed, ETL Listed, CSA,...
Add product without price?
Last Updated: 4 February, 2025Depending on your business you may wish to list your products without a price and to be contacted by the customer. When adding a product simply leave the Price field blank. Customers will still be able to see your product but without the Add to Basket button. Please make sure that you have MESSAGES >...
Product Certification
Last Updated: 14 February, 2025What do UL, ETL, CSA, and CE mean? These certifications reassure consumers and regulatory authorities that products have undergone thorough testing, adhere to safety standards, and can be sold in specific regions. Each certification has its focus and geographical relevance. UL (Underwriters Laboratories) UL is a safety certification organisation that tests and certifies products for...
Can I schedule product launches?
Last Updated: 1 February, 2025Yes, when adding or editing a product, you can set a future “Publish” date. This is particularly useful for promoting new arrivals or aligning launches with marketing campaigns. Scheduled products remain hidden until the specified date and time.
How do I categorise my products?
Last Updated: 16 August, 2026Choose the category that best describes what the product actually is. For example, a chandelier belongs in Chandeliers, while a replacement or decorative shade belongs in Shades & Covers. Then complete the relevant product attributes to describe details such as material, colour, application and technical specifications.
What is the best image size for product photos?
Last Updated: 16 August, 2026Use clear, high-quality product images that show the item accurately and look sharp on both desktop and mobile. Square images work well for consistent product grids. Include several useful views where possible and keep file sizes sensible so pages still load quickly.
What happens if my product is flagged?
Last Updated: 1 February, 2025Products can be flagged by customers or admins for various reasons, such as policy violations, inaccurate descriptions, or misleading images. If your product is flagged, it may be temporarily removed from the marketplace until the issue is resolved. You’ll be notified of the reason and given an opportunity to make corrections. Failure to comply may...
Can I duplicate existing products to save time?
Last Updated: 31 January, 2025Yes, sellers are allowed to duplicate published products they have created. This feature is particularly useful if you sell similar items with slight variations (e.g., different colours or sizes). When duplicating a product, all settings, including descriptions, images, and pricing, are copied, but you can edit them before publishing the new product.
How does product approval work?
Last Updated: 16 August, 2026New products require approval before they appear publicly. Edits to an already published product also require approval before the updated version becomes visible. Submit accurate, complete information so the listing can be reviewed.
How do I handle stock inventory?
Last Updated: 31 January, 2025Sellers can manage inventory directly from the product settings in their dashboard. Enable the “Manage Stock” option and input the quantity of items available. Our platform automatically reduces the stock count after each successful sale. For variable products (e.g., items with size or material options), you can manage stock levels for each variation individually. Regularly...
Can I set discounts or sale prices?
Last Updated: 31 January, 2025Yes, sellers can add sale prices to their products by setting a discounted price in the product settings. You can also schedule sales for specific dates, which is helpful for running seasonal promotions or flash sales. Sellers also have the ability to create and offer discount codes or bundle deals from their dashboard.
How do I improve my product listing?
Last Updated: 16 August, 2026Use a clear product title, accurate description and high-quality photographs that show the actual item being sold. Complete as many relevant product attributes as possible, including details such as material, colour, design, room or area, technology and technical specifications. These details help customers find products through search and attribute filters. Keep pricing, stock and delivery...
What product formats are supported?
Last Updated: 31 January, 2025The Light Ideas Marketplace supports various product formats, including simple products, variable products (e.g., products with size or material finish variations) and grouped products.
How do I list a product?
Last Updated: 16 August, 2026Seller Dashboard → Products → Add Product Add a clear product title, description, price, stock information and accurate product images. Select the most appropriate category and complete the relevant product attributes so customers can find and compare your product more easily. New products require approval before they appear publicly.