General Information
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How do I change my Display Name?
Last Updated: 17 August, 2026Go to My Account → Account Details and find the Display Name field. Enter the name you want to show publicly and save your changes. Your Display Name is used across visible areas of the site such as community posts, comments and messages.
What is my Display Name and where does it appear?
Last Updated: 17 August, 2026Your Display Name is the name shown publicly across the site, including community profiles, posts, comments and messages. It can be your name, a preferred name, a business name or a brand name. Sellers may prefer to use their business or brand name so customers recognise them consistently. Your First Name and Last Name are...
Why is my name showing differently?
Last Updated: 17 August, 2026Check My Account → Account Details and make sure your preferred Display Name has been saved correctly. If an old or different name still appears after refreshing the page, contact support so it can be checked.
What is Light Ideas?
Last Updated: 16 August, 2026Light Ideas is a global online platform where people can discover, explore, and buy unique lighting products from businesses and designers around the world. It’s more than just a marketplace—it’s a community that connects lighting enthusiasts, professionals, and brands, all sharing a passion for beautiful and innovative lighting. Light Ideas offers a wide range of...
Product Certification
Last Updated: 14 February, 2025What do UL, ETL, CSA, and CE mean? These certifications reassure consumers and regulatory authorities that products have undergone thorough testing, adhere to safety standards, and can be sold in specific regions. Each certification has its focus and geographical relevance. UL (Underwriters Laboratories) UL is a safety certification organisation that tests and certifies products for...
Can sellers participate in promotional campaigns?
Last Updated: 29 January, 2025Our platform allows sellers to create their own promotions, such as coupons or free shipping offers. Managed from your dashboard, these campaigns can boost visibility and sales.
What happens if my seller account is suspended?
Last Updated: 16 August, 2026A seller account may be suspended where there is a serious policy, safety, fraud or account issue. If your account is suspended, follow the information provided with the notice or contact support if you believe the decision needs reviewing.
Who handles customer queries or disputes?
Last Updated: 27 January, 2025The seller is typically responsible for product-related queries, such as delivery issues or warranty claims. The marketplace admin oversees general customer support and mediates disputes between customers and sellers, ensuring fair outcomes for all parties.
Can customers purchase from multiple sellers in a single order?
Last Updated: 16 August, 2026Yes — customers can buy products from more than one seller in the same checkout. Each seller remains responsible for fulfilling their own products, so the customer may receive separate parcels and delivery updates.
Are there limitations on the number of products I can sell?
Last Updated: 16 August, 2026There is currently no fixed limit on the number of products a seller can list. Keep your listings accurate, in stock and relevant to the marketplace.
Does the marketplace provide analytics for sellers?
Last Updated: 26 January, 2025Yes, the platform offers analytics for businesses through its front-end dashboard. The dashboard provides businesses with up-to-date views of their performance, including order totals, commissions due and paid and sales reports. Additionally, businesses can integrate their Google Analytics tracking code to gain deeper insights into their store and product page traffic.
Are there any upfront fees for sellers?
Last Updated: 15 June, 2025No — there are no upfront costs to start selling. We operate on a commission-only model, meaning you only pay when you make a sale. For those who want additional features and support, optional monthly plans are available.
Who can join the marketplace as a seller?
Last Updated: 16 August, 2026Individuals and businesses can apply to sell suitable lighting products. Applicants must be at least 18 and provide accurate information for account and payment verification where required. Seller applications are reviewed before access is approved.
Is this marketplace global or regional?
Last Updated: 16 August, 2026The marketplace supports sellers and customers in multiple countries. Sellers choose the destinations they can deliver to through their shipping settings. Availability can vary by seller, destination, product restrictions and payment requirements.
What benefits does this marketplace offer to sellers?
Last Updated: 16 August, 2026Sellers can reach customers through an established lighting marketplace without having to build the marketplace, checkout and community tools themselves. Sellers manage their own products, prices, stock, delivery and customer service while the platform provides product discovery, payment processing and marketplace tools.
How does the marketplace operate?
Last Updated: 16 August, 2026The marketplace allows independent sellers to list lighting products while customers can browse, compare and buy from one or more sellers. Payments are processed securely through the marketplace. Sellers manage their own products, fulfil their orders and provide customer support for the products they sell.
What products or services are allowed?
Last Updated: 16 August, 2026The marketplace is for physical lighting products and related physical items, such as light fittings, lamps, bulbs, shades and lighting accessories. Illegal, counterfeit, prohibited or restricted products are not allowed.
What is the Light Ideas Marketplace?
Last Updated: 26 January, 2025The Light Ideas Marketplace enables multiple sellers to manage their own products under one unified platform. Customers can browse and purchase products from various sellers in a single transaction. Sellers gain exposure through a centralised platform, while customers enjoy the convenience of shopping from multiple sellers in one place.