Customer
- What happens if a customer disputes a payment?
- What should I do if a customer leaves a negative review?
- How do I handle disputes with customers?
- What should I do if I receive a chargeback?
- Can I offer personalised support to customers?
- What happens if I fail to resolve a customer complaint?
- Can I provide discounts or incentives for resolving issues?
- How do I access marketplace updates and announcements?
- How do I handle refund requests?
- Can I block problematic customers?
- How do I report a fraudulent order?
- What happens if a customer contacts me directly about an issue?
- How do I access customer feedback and analytics?
- Can customers shop in their local currency?
- Will checkout use the customer’s selected currency?
- Can customers be charged currency conversion fees?
- What happens if a customer pays in a different currency than the seller’s payout currency?
- Can sellers see which currency the customer used at checkout?
- Do buyers in different countries see different prices?
- How do product attributes help customers find my products?
- Can sellers contact buyers after an order is placed?
- Can buyers leave their contact details in messages?
- What should I do if a customer cancels before dispatch?
- What happens when a customer orders from multiple sellers?
- Can I upload a photo of my room?
- Does Light Ideas store photos uploaded to the Lighting Assistant?
- How does the Lighting Assistant use conversation history?
- Will the Lighting Assistant show exactly how a product will look in my room?
- How should I take a photo for the best results?
- Are the Lighting Assistant’s answers always correct?
- Does the Lighting Assistant provide electrical advice?
- Can I rely on product specifications given by the Lighting Assistant?
- What should I do if an answer from the Lighting Assistant seems incorrect?
- Are my conversations with the Lighting Assistant public?
- Should I enter personal or sensitive information into the Lighting Assistant?
- Can the Lighting Assistant suggest lighting based on my room photo?
- Can the Lighting Assistant identify lighting shown in a photo?
- Why can’t I upload another image?
- Is the Lighting Assistant a replacement for an electrician?
- Is the Lighting Assistant a replacement for a lighting designer?
- Can the Lighting Assistant recommend products from a photo?
- Can I ask for products suitable for a particular room or use?
- Can I ask for products available in my country?
- Who is responsible for Marketplace product information?
- What can the Lighting Assistant understand from a photo?
- Can I search by style, colour, finish or budget?
- Can I upload a photo to the Lighting Assistant?
- Can I still search the Marketplace without the Lighting Assistant?
- Can I ask the Lighting Assistant follow-up questions?
- Why has my conversation with the Lighting Assistant been shortened or restarted?
- How does the Lighting Assistant find products?
- How can I get better product recommendations from the Lighting Assistant?
- Does the Lighting Assistant know if a product is in stock?
- Why am I only shown a few products?
- What can I ask the Lighting Assistant?
- Can I ask for more, different or cheaper products?
- Do I need a Light Ideas account to use the Lighting Assistant?
- Can the Lighting Assistant compare products?
- Can the Lighting Assistant translate text?
- Where do recommended product links take me?
- Can the Lighting Assistant recommend products?
- Who sells products recommended by the Lighting Assistant?
- Why does the Lighting Assistant sometimes ask me a question?
- Are there usage limits for the Lighting Assistant?
- What is the Lighting Assistant?
- Can the Lighting Assistant help me find a seller?
- How does local currency pricing work at checkout?