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Find answers about using Light Ideas.
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Returns
Are currency exchange rates updated automatically on the site?Yes — converted browsing prices are updated automatically using the currency conversion data available to Light Ideas. The rate used for a displayed browsing price is not a promise of the final checkout rate. Where Stripe Adaptive Pricing…Can I issue a partial refund?Yes — Light Ideas supports partial as well as full refunds. Process the refund against the relevant order and enter the items or amount being refunded. A partial refund does not need to cancel the whole order: only…How are exchange rates calculated?There can be more than one exchange rate in the payment journey. Light Ideas uses automatically updated conversion data for browsing prices, while Stripe determines the rate used when Adaptive Pricing presents a converted checkout amount. If another…How do I handle refund requests?Sellers handle refund requests relating to their own products. Review what the customer is asking for, check the order and any relevant messages, and respond clearly before processing a refund. When a refund has been agreed, use the…How do I handle returns, refunds and exchanges?Returns, refunds and exchanges are related, but they are not the same step. First review the customer’s request and agree what needs to happen. If goods must be returned, give the customer clear return instructions and keep relevant…How do refunds impact payouts?A completed refund reduces the seller entitlement linked to the original order. A partial refund reduces the entitlement only by the refunded amount; a full refund removes the corresponding refunded entitlement. If the affected funds have not yet…How do refunds work?A refund is processed against the original Light Ideas order so the buyer refund, seller entitlement and order record stay connected. Refunds can be full or partial, depending on what has been agreed and what needs to be…What should I do if a customer cancels before dispatch?Review the customer’s request as soon as possible. If the order has not yet been dispatched and the cancellation is accepted or required, do not mark it as shipped or hand it to the courier. Process the appropriate…