Help Centre
Find answers about using Light Ideas.
Tag
Messages
Are conversations linked to products or orders automatically?If you message a seller from an order or product page where messaging is enabled, the system automatically labels the conversation with that item. This helps keep discussions organised and easy to follow.Are messages encrypted and secure?All messaging data is handled securely and transmitted using encrypted connections. Conversations remain private between you and the other user, with access only available to administrators for safety and support reasons.Are translations always accurate?Translations are powered by advanced AI and are generally very accurate, but they may occasionally vary depending on context, tone, or industry-specific terms. If something doesn’t seem quite right, you can always refer to the original message or…Can buyers leave their contact details in messages?For safety, buyers should keep all communication within the messaging system rather than sharing personal email addresses or phone numbers. Keeping conversations on-platform ensures you remain protected and allows staff to help if an issue arises.Can I archive conversations to tidy my inbox?Yes — instead of deleting messages, you can archive older threads to keep your inbox clean. Archived threads remain accessible at any time from the archive section of your messaging dashboard.Can I block another user from messaging me?Yes — you can block another user if you no longer want them to contact you. Blocking prevents that user from starting or continuing direct messages with you. You can unblock them later if you change your mind.Can I message a seller before making a purchase?Yes — you can send a message from the seller’s shop page, which is ideal for asking about stock availability, product details, custom orders, or general enquiries before deciding to place an order.Can I message a seller directly from their shop page?Yes — each seller’s shop page includes a permanent “Send Message” button that allows you to contact the seller directly as long as you are logged in. This ensures buyers always have a reliable way to communicate, even…Can I message someone who speaks a different language?Yes, you can. Our messaging system now includes automatic AI translation, allowing you to chat with other users in your preferred language. When you send or receive a message, it is automatically translated so both you and the…Can I mute notifications for a particular conversation?Yes — you can mute individual conversation threads if you no longer wish to receive alerts from them. The conversation will remain in your inbox, but you won’t receive notification badges or emails for that specific thread.Can I send images or files in messages?The messaging system supports attachments such as images or documents where appropriate. This is useful for sharing photos, confirming product issues, or providing information relating to an order. If an attachment type is not permitted, the system will…Can I share order updates through messages?Buyers and sellers can use messages to discuss delivery status, tracking details, and any changes to the order. However, official updates such as tracking numbers should also be entered into the order system for proper record-keeping.Can I turn off all messages to my account?Messages cannot be globally disabled for buyers, as communication is essential for managing orders and enquiries. However, you may mute individual threads to stop receiving alerts while still being able to access the conversation.Can marketplace staff see my private messages?Yes — administrators can view all private messages for safety, moderation, and dispute resolution. This ensures that any issues between buyers and sellers can be resolved quickly with full context.Can messages be used to negotiate payments outside the website?No — messaging must not be used to arrange off-platform payments, as this removes buyer protection and violates marketplace rules. All purchases must be completed through the platform’s checkout for security and accountability.Can sellers contact buyers after an order is placed?Yes — sellers can message buyers through their order tools, allowing them to request additional information, provide updates, or confirm delivery details. These conversations stay linked to the relevant order for clarity.Can sellers disable messaging entirely?Sellers cannot disable shop-level messaging, as buyers must always have a way to contact them. They can, however, disable product-level messaging, which removes the message button from product pages while keeping the shop contact option available.Can staff message me directly?Yes — marketplace staff can contact you through the messaging system for support, account-related matters, dispute resolution, or important updates. These messages are clearly identified as coming from the administration team. Staff will never ask for your password,…Can users delete their messages?No — messages cannot be deleted by users. This protects the integrity of conversations and ensures there is a complete history for support or moderation if needed. You may, however, archive old conversations for easier inbox management.Do I need to do anything to enable translations?No setup is required beyond choosing your preferred language. Once your language is set, translations will happen automatically in your conversations. If you haven’t selected a language yet, you may see messages in their original form until your…How do I know when I’ve received a new message?Unread message notifications appear across the website, including your account menu, the community navigation, and the site footer. Depending on your settings, you may also receive an email alert whenever someone sends you a new message.How do I report a message or user?If a message breaks community rules or feels abusive, you can report it directly from the conversation menu. Reports are sent to the moderation team, who can review the message history, take action against the sender, and follow…How do message translations work?Message translation happens automatically once you’ve selected your preferred language in your account or chat settings. When a message is sent, it is instantly translated into the recipient’s language. You’ll also have the option to view the original…Is it possible to message other members privately?Yes, private messaging is available once you’ve been active in the community for a short time. This helps prevent spam and keeps the experience safe. You’ll see a message icon on a member’s profile when private messaging is…Is messaging available on mobile devices?Yes — the messaging system is fully responsive, so you can view and send messages on mobile devices just as easily as on a desktop. Notification badges and counters are also visible on mobile menus where supported.Is my data secure when messages are translated?Messages are processed securely during translation, and your privacy is respected throughout the process. Your messages are stored within the Light Ideas platform so conversations can be accessed and managed (for example, for support or moderation purposes). Translation…Product MessagesYou can contact a seller about a product through the website using Messages. This is assuming the seller has messages enabled in their settings. With every product a sellers adds, there’s an ‘Ask A Question’ button for customers.…What happens if a seller disables product messaging?If a seller has disabled product messaging, the product or shop messaging option may not be available for that seller. You can still use any other contact options the seller has made available. Sellers can also block individual…What happens to my messages if I delete my account?If you delete your account, your messages will remain in the system for 90 days to support any outstanding transactions or disputes. After this retention period, all your messages are permanently removed from the platform.What is the messaging system and how does it work?The messaging system is an internal communication tool that lets buyers and sellers talk directly while staying logged into their accounts. All conversations happen inside your dashboard, with unread message counts shown across multiple areas of the site…What should I do if a seller is not responding?If you have not received a reply after a reasonable time, you can follow up with a polite reminder. If the seller still does not respond, you may contact support so staff can investigate or help progress your…What should I do if I receive spam or unwanted offers?Use the reporting feature within the conversation to notify the moderation team. You can also block the user to prevent further messages. Staff will review the report and take any necessary action to maintain a safe environment.Where can I find my messages after logging in?Once you are logged in, you will see a Messages link within your account menu, and unread message counters will also appear in the website footer and community areas. These shortcuts take you straight to all your conversations,…Why can’t I message a seller without logging in?To keep communication secure, the system requires users to be logged in before sending or receiving messages. This protects privacy, reduces spam, and ensures conversations stay linked to the correct user account.Why do I see multiple conversations with the same seller?Separate threads appear for shop-level enquiries, product questions, and order discussions. This prevents confusion and helps both you and the seller organise conversations logically based on the topic.