Start selling your lighting on Light Ideas
0% COMMISSION until 2028
List your products and reach customers worldwide

Help Centre

Find answers about using Light Ideas.

General Information

14
How do I change my Display Name?
What is my Display Name and where does it appear?
Why is my name showing differently?
What is Light Ideas?
What happens if my seller account is suspended?
View all

Product Management

22
Add product without price?
Can I restore an archived product?
Can I duplicate a product?
How do I archive a product?
What is an SKU and should I add one?
View all

Product Categories

25
Under-cabinet Lighting
Chandeliers
Security & Floodlights
Track & Rail Lighting
Desk & Task Lamps
View all

Product Attributes

33
Length
Number of Bulb Holders
Paintable
PIR Sensor
Colour Rendering Index (CRI)
View all

Shipping Setup

10
What happens if one product cannot be delivered to the buyer?
Are shipping labels automatically created for me?
Can I offer free shipping?
How do I set up shipping for my shop?
Can I choose which countries I deliver to?
View all

International Delivery

3
Can I sell and deliver internationally?
How does Delivery Search work for my products?
Who is responsible for customs duties and import charges?
View all

Product Discovery

15
Why am I only shown a few products?
Can I ask for more, different or cheaper products?
Can the Lighting Assistant compare products?
Where do recommended product links take me?
Who sells products recommended by the Lighting Assistant?
View all

Seller Visibility

12
Can I pay to appear in the Lighting Assistant’s recommendations?
Should I add extra keywords to make my products appear more often?
Does the Lighting Assistant change my product information?
Can the Lighting Assistant recommend my products?
What happens when I update a product listing?
View all

Customer Support

15
Can I offer personalised support to customers?
What happens if I fail to resolve a customer complaint?
Can I provide discounts or incentives for resolving issues?
How do I access marketplace updates and announcements?
Can I block problematic customers?
View all

Technical Issues

6
What should I do if I can’t log in to my account?
Why isn’t my payment account connecting?
Why is my product not showing?
What should I do if an order fails?
How do I report a bug or glitch?
View all

Cancellations & Returns

1
Can I issue a partial refund?
View all

Currencies & Conversions

10
Can I change my shop currency later?
What is my shop currency used for?
How does local currency pricing work at checkout?
What happens if a customer pays in a different currency than the seller’s payout currency?
Can sellers see which currency the customer used at checkout?
View all

Orders & Dispatch

8
How do I manage my orders?
How should I package lighting products safely?
How do I mark an order as shipped and add tracking?
What happens when a customer orders from multiple sellers?
What should I do if an order is delayed, lost or cannot be fulfilled?
View all

Photos & Visual Guidance

8
What can the Lighting Assistant understand from a photo?
Can I upload a photo of my room?
Can the Lighting Assistant suggest lighting based on my room photo?
Can the Lighting Assistant identify lighting shown in a photo?
Can the Lighting Assistant recommend products from a photo?
View all

Product Details & Specifications

5
What are product attributes?
Why are attributes important when shopping for lighting?
Can a single product have multiple attributes?
How do product attributes help sellers?
How do product attributes help customers find my products?
View all

Seller Registration & Setup

14
What does Holiday Mode do?
Can customers buy from my shop while Holiday Mode is on?
What are the eligibility criteria for becoming a seller?
How long does seller approval take?
Can I sell as an individual or do I need a company?
View all
Updating…
Cart
  • No products in the cart.

Continue shopping