Product Return Process #
Customer initiates a return #
The customer submits a return request within the allowed return period, following the seller’s return policy. They may need to provide a reason for the return and supporting evidence, such as photos for damaged items.
Seller reviews the request #
The seller reviews the request and confirms whether it is eligible under their policy. If approved, the seller provides return instructions, including the return shipping address.
Customer returns the product #
The customer returns the item following the seller’s instructions. Depending on the policy, either the customer or the seller may be responsible for return shipping costs.
Seller receives and inspects the item #
The seller inspects the returned item when it arrives. If it meets the return conditions, the seller proceeds with the refund.
Refund processed #
The seller issues the refund through the seller dashboard, and the refund is processed via Stripe. Refunds are sent back to the customer’s original payment method and may take a few days to appear.
Important Notes #
Return eligibility, conditions, and timeframes depend on the seller’s own refund and returns policy.
Stripe’s transaction fees are not refunded when a refund is issued. Sellers may wish to account for this in their refund or returns policy.
