Help Centre
Find answers about using Light Ideas.
Product Management
Add product without price?Yes — if a product is intended for enquiry rather than immediate purchase, you can leave its price blank when creating or editing the product.The product can still be published, but it will not show the normal Add…
Can I duplicate a product?Yes — choose Duplicate for the product in Seller Dashboard → Products. Light Ideas creates a new draft using the existing listing as the starting point.Existing media can be reused without creating unnecessary duplicate image files. The duplicated…
Can I duplicate existing products to save time?Yes — use Duplicate from your Products list when a new listing will share much of the information from an existing product.Light Ideas creates a separate draft product and can reuse the existing product media rather than creating…
Can I restore an archived product?Yes — open the archived products view in Seller Dashboard → Products and restore the product when you are ready to sell it again.Before restoring it, check its price, stock, images, delivery and product information so the listing…
Can I reuse an existing product image?Yes — use the Media Library option in the product editor to select an image that already belongs to your shop. Existing media can also be selected for variation images.Reusing the existing image avoids creating unnecessary duplicate files.…
Can I schedule product launches?Product scheduling is not part of the current Seller Dashboard product editor. Create the listing as a draft while you prepare it, then make it available when you are ready to sell it.
Can I set discounts or sale prices?Yes — products can have a regular price and a sale price. Enter prices in your shop currency in the product editor.For Variable products, regular and sale prices are set for each variation so different options can have…
Do handmade or decorative lights need certification?Electrical compliance requirements depend on what the product is and where it is sold. A non-electrical decorative item is not treated in the same way as an electrical light fitting. Only select compliance terms that genuinely apply to…
Do I need to show photos of the actual product?Yes — it’s essential to include clear, accurate photos of the actual item you are selling. High-quality images help customers understand exactly what they are purchasing, which builds trust and significantly reduces the chances of returns or complaints.…
How do I archive a product?Use Archive from Seller Dashboard → Products when you want to stop selling a product without removing its established page and history.An archived product cannot be purchased and is excluded from normal Marketplace discovery, but its existing product…
How do I categorise my products?Choose the category that best describes what the product actually is. For example, a chandelier belongs in Chandeliers, while a replacement or decorative shade belongs in Shades & Covers. Then complete the relevant product attributes to describe details…
How do I create a variable product?Choose Variable product in the product editor when customers need to select an option such as colour, finish or size.Select the relevant attribute values and mark each attribute that should form an option as Use for variations. Then…
How do I handle stock inventory?Open the product in Seller Dashboard → Products. For a Simple product, enable Manage stock quantity when you want Light Ideas to track a numeric quantity, then enter the available stock. You can also set the stock status…
How do I improve my product listing?Start with accuracy: use a clear title, useful description, correct category, relevant attributes, current price and stock, and good-quality images of the actual product.Complete technical details that matter to the product rather than relying on a vague description.…
How do I list a product?Seller Dashboard → Products → Add Product. Add the product title and choose whether it is a Simple or Variable product, then complete the price, stock, delivery, images, category and relevant attributes for the listing.Use the description and…
How does product approval work?New product submissions can be held for review before they are published. Complete the title, description, images, pricing, product details and relevant attributes accurately so the listing can be reviewed properly.Once a product is already published, normal edits…
How does Product Search find my products?Product Search can use the product title, description, SKU and enabled product attributes to help customers find relevant products. Customers can also refine results using attribute tabs. Within a seller shop, only attributes and terms actually used by…
How does the seller Media library work?Images you add to products and your shop appear automatically in Seller Dashboard → Media. The library lets you see and reuse images that already belong to your shop instead of uploading another copy each time.An image that…
Product CertificationWhat do UL, ETL, CSA, and CE mean? These certifications reassure consumers and regulatory authorities that products have undergone thorough testing, adhere to safety standards, and can be sold in specific regions. Each certification has its focus and…
What are GTIN, EAN and MPN numbers?GTIN and EAN are standardised product identifiers, while an MPN is a manufacturer's part number. Add these identifiers when they genuinely apply to the product and you know the correct value. Do not invent an identifier for a…
What compliance or accreditation standards apply to lighting products?Compliance requirements depend on the product and the market where it is sold. Only select a compliance term when it genuinely applies to the product and can be supported by the manufacturer or appropriate documentation. The Compliance attribute…
What happens if my product is flagged?Products can be flagged by customers or admins for various reasons, such as policy violations, inaccurate descriptions, or misleading images. If your product is flagged, it may be temporarily removed from the marketplace until the issue is resolved.…
What information should I include in a product listing?Include enough accurate information for a customer to understand exactly what they are buying: a clear title, description and short description, price, stock information, genuine product images, the correct category and relevant product attributes.Add dimensions, weight and technical…
What is an SKU and should I add one?An SKU is your own stock-keeping reference for identifying a product. It is useful for matching orders, stock and your own records, and should be unique to the item or variation it represents.For a Variable product, the parent…
What is the best image size for product photos?Use clear, high-quality product images with the product easy to see and enough resolution to remain sharp on larger screens. Keep image proportions reasonably consistent across a listing for a cleaner gallery.You can set a featured product image…
What product formats are supported?Light Ideas supports Simple and Variable products in the Seller Dashboard. A Simple product has one main price and stock setup. Use a Variable product when customers need to choose options such as colour, finish or size.For a…
Which product attributes should I complete?Complete the attributes that genuinely describe the product. These can include details such as colour, material, finish, application, mounting, IP rating, Kelvin, lumens, compatibility and other technical characteristics where relevant.Attributes help customers narrow Marketplace search and help Light…
Why is my product awaiting approval?A product can show as awaiting approval because it is new or because changes were made to an already published listing. Check that the listing is complete and wait for the review to be finished. If it remains…