Help Centre
Find answers about using Light Ideas.
Product Management
Add, edit and manage your product listings.
Add product without price?Depending on your business you may wish to list your products without a price and to be contacted by the customer. When adding a product simply leave the Price field blank. Customers will still be able to see…
Can I archive a product instead of deleting it?Yes — archive a product when you want to remove it from marketplace discovery and purchasing while retaining its product record. You can return an archived product to an active status later.
Can I duplicate a product?Yes — use Duplicate Product when a new listing will share much of the same information as an existing one. Light Ideas creates a new draft and can reuse the existing media rather than making unnecessary copies of…
Can I duplicate existing products to save time?Yes, sellers are allowed to duplicate published products they have created. This feature is particularly useful if you sell similar items with slight variations (e.g., different colours or sizes). When duplicating a product, all settings, including descriptions, images,…
Can I restore an archived product?Yes — archived products can be returned to an active state from the Seller Dashboard. Restore the product when you are ready for it to appear in normal marketplace discovery and be purchasable again.Before restoring it, check the…
Can I schedule product launches?Yes, when adding or editing a product, you can set a future “Publish” date. This is particularly useful for promoting new arrivals or aligning launches with marketing campaigns. Scheduled products remain hidden until the specified date and time.
Can I sell products with variations?Yes — products can have variations where appropriate. Each variation can carry its own relevant product information, price and stock details.
Can I set discounts or sale prices?Yes, sellers can add sale prices to their products by setting a discounted price in the product settings. You can also schedule sales for specific dates, which is helpful for running seasonal promotions or flash sales. Sellers also…
Do handmade or decorative lights need certification?Electrical compliance requirements depend on what the product is and where it is sold. A non-electrical decorative item is not treated in the same way as an electrical light fitting. Only select compliance terms that genuinely apply to…
Do I need to show photos of the actual product?Yes — it’s essential to include clear, accurate photos of the actual item you are selling. High-quality images help customers understand exactly what they are purchasing, which builds trust and significantly reduces the chances of returns or complaints.…
How do I archive a product?Open the product in the Seller Dashboard and use the archive option when you want to stop actively selling it without deleting its history. An archived product is removed from normal marketplace discovery and cannot be purchased, while…
How do I categorise my products?Choose the category that best describes what the product actually is. For example, a chandelier belongs in Chandeliers, while a replacement or decorative shade belongs in Shades & Covers. Then complete the relevant product attributes to describe details…
How do I handle stock inventory?Sellers can manage inventory directly from the product settings in their dashboard. Enable the “Manage Stock” option and input the quantity of items available. Our platform automatically reduces the stock count after each successful sale. For variable products…
How do I improve my product listing?Use a clear product title, accurate description and high-quality photographs that show the actual item being sold. Complete as many relevant product attributes as possible, including details such as material, colour, design, room or area, technology and technical…
How do I list a product?Seller Dashboard → Products → Add Product Add a clear product title, description, price, stock information and accurate product images. Select the most appropriate category and complete the relevant product attributes so customers can find and compare your…
How does product approval work?New product submissions can be held for review before they are published. Complete the title, description, images, pricing, product details and relevant attributes accurately so the listing can be reviewed properly.Once a product is already published, normal edits…
How does Product Search find my products?Product Search can use the product title, description, SKU and enabled product attributes to help customers find relevant products. Customers can also refine results using attribute tabs. Within a seller shop, only attributes and terms actually used by…
Product CertificationWhat do UL, ETL, CSA, and CE mean? These certifications reassure consumers and regulatory authorities that products have undergone thorough testing, adhere to safety standards, and can be sold in specific regions. Each certification has its focus and…
What are GTIN, EAN and MPN numbers?GTIN and EAN are standardised product identifiers, while an MPN is a manufacturer's part number. Add these identifiers when they genuinely apply to the product and you know the correct value. Do not invent an identifier for a…
What compliance or accreditation standards apply to lighting products?Compliance requirements depend on the product and the market where it is sold. Only select a compliance term when it genuinely applies to the product and can be supported by the manufacturer or appropriate documentation. The Compliance attribute…
What happens if my product is flagged?Products can be flagged by customers or admins for various reasons, such as policy violations, inaccurate descriptions, or misleading images. If your product is flagged, it may be temporarily removed from the marketplace until the issue is resolved.…
What information should I include in a product listing?Include enough information for a customer to understand exactly what they are buying. Use a clear title, accurate description, price, stock information, genuine product images, the correct product category and all relevant product attributes. Add technical and compliance…
What is an SKU and should I add one?An SKU is your own stock-keeping reference for identifying a product or variation. Adding an SKU is recommended where you use product codes internally or need to identify stock quickly. Product Search can also match an SKU, which…
What is the best image size for product photos?Use clear, high-quality product images that show the item accurately and look sharp on both desktop and mobile. Square images work well for consistent product grids. Include several useful views where possible and keep file sizes sensible so…
What product formats are supported?Light Ideas currently supports Simple and Variable products in the Seller Dashboard. A Simple product has one main price and stock setup. A Variable product is useful when the same product is sold in selectable variations, such as…
Where are my product images managed?Product images are managed from your seller product editor and media library. Only remove media that is no longer used by a product.
Which product attributes should I complete?Complete every attribute that accurately describes the product and is relevant to a customer choosing it. Useful attributes can include Product Type, Room or Area, Design, Material, Colour, Technology, IP Rating, Colour Temperature, Dimmable, Voltage and other technical…
Why is my product awaiting approval?A product can show as awaiting approval because it is new or because changes were made to an already published listing. Check that the listing is complete and wait for the review to be finished. If it remains…
Will out-of-stock products be recommended?Out-of-stock products should not be promoted as available recommendations. Stock and shop availability are considered when products are surfaced to buyers.