Table of Contents
Product Return Process #
- Customer Initiates a Return
- The customer requests a return within the allowed return period, following the seller’s return policy.
- They may need to provide a reason for the return and proof of the issue (e.g., photos for damaged items).
- Seller Reviews the Request
- The seller reviews the request and confirms if the return is eligible.
- If approved, the seller provides return instructions, including the return shipping address.
- Customer Returns the Product
- The customer ships the product back following the seller’s guidelines.
- Depending on the policy, the customer or seller may cover return shipping costs.
- Seller Receives and Inspects the Item
- Once received, the seller checks the product’s condition.
- If the item meets return conditions, the refund is processed.
- Refund Processed
- The seller issues a refund, minus any applicable deductions (e.g., non-refundable transaction fees, restocking fees).
- Refunds are sent through the original payment method and may take a few days to reflect.
Important Notes #
- Return eligibility and timeframes vary based on the seller’s policy.
- Stripe’s transaction fee is non-refundable, so sellers may deduct this from refunds.
