Help Centre
Find answers about using Light Ideas.
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Shop
Can customers buy from my shop while Holiday Mode is on?No — Holiday Mode blocks new purchases from your shop while it is active. Your shop and products can remain visible so customers can still discover them. An optional return date and shop message can tell customers when…Can I change my business country?No — your business country is fixed from the country supplied with your seller application. If your business has genuinely moved to another country, contact Support. This restriction helps keep seller, payment and marketplace records consistent.Can I change my seller account details later?Yes — many shop details can be updated from Seller Dashboard → Settings, including your shop information, branding, social links, policies and SEO details. Your business country is an exception: it is fixed from your seller application. Contact…Can I turn product enquiries on or off?Yes — go to Seller Dashboard → Settings → Shop and use Allow product enquiries under Product Messages. When enabled, customers can contact you from your product pages. Turning it off removes that product-enquiry route; it does not…How do I add social media links to my shop?Go to Seller Dashboard → Settings → Social. You can add links for Facebook, Instagram, Pinterest, YouTube and X (Twitter). Enter the full web address for each profile you want to show and leave services you do not…How do I change my shop logo or branding?Go to Seller Dashboard → Settings → Branding. Use the Shop icon field to upload an image or choose one from your seller Media Library. If shop banners are enabled for your seller account, a Shop banner field…How do I change my shop SEO and social sharing details?Go to Seller Dashboard → Settings → SEO. You can set an SEO title and search description for your public shop. The same area contains separate Facebook and X (Twitter) titles, descriptions and images. Social images can be…How do I turn Holiday Mode on or off?Go to Seller Dashboard → Settings → Shop and use Pause new orders under Holiday mode. When switching it on, you can add an optional return date and a short shop message. The message is shown on your…How do I update my shop details?Go to Seller Dashboard → Settings → Shop. You can update your shop name, description, contact details and business address information available there. Your shop name and description are public shop information. Some business details are more restricted:…What does Holiday Mode do?Holiday Mode pauses new orders while keeping your shop and products visible. You can add an optional return date and a short message so customers know you are away. Existing orders, messages and refunds remain available and must…What happens to existing orders when I use Holiday Mode?Holiday Mode only pauses new orders. Existing orders, messages and refunds remain available and still need to be handled normally. Your shop and products remain visible while you are away, but customers cannot place new purchases from the…