Help Centre
Find answers about using Light Ideas.
Tag
Delivery
Are shipping labels automatically created for me?No — shipping labels are not generated automatically. Create the shipping label through your chosen courier or delivery service. Check the parcel weight, dimensions and delivery address carefully before purchasing the label, particularly for large or fragile lighting…Can I ask for products available in my country?Yes — your delivery country can be used to make Marketplace recommendations more relevant. The Lighting Assistant may use a delivery country already available from your account or conversation, or it may ask where the products need to…Can I choose which countries I deliver to?Yes — each shipping rate can be assigned to the country or countries you actually deliver to. A single delivery option can cover multiple countries when the same service and charge applies to all of them.There is no…Can I offer different delivery methods for the same country?Yes — you can add multiple delivery options for the same country. For example, you might offer Standard and Tracked services with different prices.When more than one valid option is available for a seller's products, the buyer can…Can I offer free shipping?Yes — you can configure free delivery, including a free-delivery threshold where supported by your shipping setup. The threshold applies to the relevant seller's qualifying products rather than the value of unrelated products from other sellers.Make sure the…Can I sell and deliver internationally?Yes — provided you can fulfil orders to the countries you add to your shipping settings. Consider courier availability, delivery costs, customs documentation, import restrictions, duties and taxes before adding an international destination.Can I set different delivery rates by state or postcode?Yes — a shipping option can be narrowed using State/County and Postcode restrictions where you need more specific delivery coverage. This is useful when a carrier's price or availability differs within the same country.Keep the rule as simple…How can I check my shipping setup is working correctly?Seller Dashboard → Settings → Shipping Check that your destinations, delivery methods and rates are accurate. Where possible, place a test order to confirm the correct choices and charges appear at checkout.How do I set my shipping rates?Seller Dashboard → Settings → Shipping Add a delivery rate for each destination you serve. Base the rate on the packaged product’s size and weight, courier price, insurance, packaging and any special handling costs. Review your rates regularly…How do I set up shipping for my shop?Open Seller Dashboard → Settings → Shipping. Add a delivery option, give it a clear name, select the country or countries it applies to and enter the price. You can create more than one delivery option for the…How does Delivery Search work for my products?Delivery Search uses the destinations configured in your seller shipping settings to help customers find products that can be delivered to their country. There is no separate country list to maintain for search. Keep your shipping destinations accurate…Who is responsible for customs duties and import charges?International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country. Your shop and shipping policies should clearly explain how these charges are handled. Requirements vary by destination and…Who pays for return postage?This depends on the reason for the return and the customer's applicable rights. Responsibility for return postage may differ between a customer changing their mind and receiving a faulty, damaged or incorrectly described product. Your returns policy should…