Help Centre
Find answers about using Light Ideas.
Tag
Delivery
Are shipping labels automatically created for me?No — shipping labels are not generated automatically. Create the shipping label through your chosen courier or delivery service. Check the parcel weight, dimensions and delivery address carefully before purchasing the label, particularly for large or fragile lighting…Can different sellers use different delivery methods in the same order?Yes — shipping is calculated per seller. If a basket contains products from more than one shop, each seller can have their own valid delivery options and charge for the buyer's destination.The buyer selects from the available options…Can I ask for products available in my country?Yes — your delivery country can be used to make Marketplace recommendations more relevant. The Lighting Assistant may use a delivery country already available from your account or conversation, or it may ask where the products need to…Can I choose which countries I deliver to?Yes — each shipping rate can be assigned to the country or countries you actually deliver to. A single delivery option can cover multiple countries when the same service and charge applies to all of them.Only the destinations…Can I offer different delivery methods for the same country?Yes — you can add multiple delivery options for the same country. For example, you might offer Standard and Tracked services with different prices.When more than one valid option is available for a seller's products, the buyer can…Can I offer free shipping?Yes — you can configure free delivery, including a free-delivery threshold where supported by your shipping setup. The threshold applies to the relevant seller's qualifying products rather than the value of unrelated products from other sellers.Make sure the…Can I sell and deliver internationally?Yes — add the countries you genuinely serve to your shipping options in Seller Dashboard → Settings → Shipping. A delivery option can cover one country or several countries when the same service and price applies.Before enabling an…Can I set different delivery rates by state or postcode?Yes — a shipping option can be narrowed using State/County and Postcode restrictions where you need more specific delivery coverage. This is useful when a carrier's price or availability differs within the same country.Keep the rule as simple…How can I check my shipping setup is working correctly?Review Seller Dashboard → Settings → Shipping and check that every delivery option has the intended destinations, name and price. Pay particular attention to options assigned to several countries.Then test the shop as a buyer using a destination…How do I set my shipping rates?Open Seller Dashboard → Settings → Shipping and add a delivery option for the destination or destinations you serve. Give the option a clear name and enter the charge the buyer should pay.A single rate can cover multiple…How do I set up shipping for my shop?Open Seller Dashboard → Settings → Shipping. Add a delivery option, give it a clear name, select the country or countries it applies to and enter the price. You can create more than one delivery option for the…How does Delivery Search work for my products?Delivery Search uses the countries configured in your Marketplace shipping settings to help buyers find products that can be delivered to their country.You do not maintain a second delivery-country list for search. Keep Seller Dashboard → Settings →…Where can I see the delivery method selected by the buyer?Open the relevant order in Seller Dashboard → Orders. Your seller order contains the delivery information for the products your shop is responsible for fulfilling, including the selected shipping option where applicable.In a multi-seller order, another seller may…Who is responsible for customs duties and import charges?International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country. Your shop and shipping policies should clearly explain how these charges are handled. Requirements vary by destination and…