If a customer requests a refund, the refunded amount will be deducted from your seller balance or next payout. If your balance isn’t sufficient to cover the refund, we may invoice you for the difference.
Payment processing fees are applied by our payment provider at the time of the original transaction. These fees vary depending on the buyer’s payment method and currency. For UK-based sales, the typical processing fee is 1.5% + 20p. Additional fees may apply in the following cases:
- International card payments: An additional 1% may apply
- Currency conversion (e.g. buyer pays in EUR, seller receives GBP): Around 1.5% extra
- Certain card networks or regions: The payment provider may apply further surcharges
Depending on the buyer’s payment method and location, the total processing cost for the original transaction may therefore vary. This is deducted by the payment provider and is not retained by the platform.
We strongly recommend outlining a clear refund policy in your store to help minimise disputes and avoid unexpected costs.
