In most cases, customers have the right to return items within 14 days under UK consumer law.
This is known as the “right to cancel” for distance selling. However, there are some exceptions where this right may not apply, including:
- Items that are custom-made or personalised specifically for the buyer
- Products that have been used, damaged, or are no longer in a resaleable condition
- Situations where valid exceptions have been clearly stated in your own Return Policy
Tip: It’s always best to handle returns fairly and respond to customer enquiries promptly. Clear communication helps prevent misunderstandings and avoids disputes before they escalate.
