A chargeback occurs when a customer disputes a payment with their bank. If you receive a chargeback notification, you should provide any evidence that supports your case, such as proof of delivery, order tracking details, or communication with the customer.
The payment provider will review the submitted evidence and make a decision based on the bank’s assessment.
To reduce the risk of chargebacks, ensure your product descriptions are accurate, your policies are clear, and shipping timelines are met.
