Negative reviews should be handled professionally. Start by replying to the review to acknowledge the customer’s concerns and apologise for any inconvenience. Offer a solution, such as a replacement, refund, or further assistance. Publicly addressing the issue demonstrates your commitment to customer satisfaction. If the review violates marketplace guidelines (e.g., contains offensive language), you can report it to the admin for removal.
What should I do if a customer leaves a negative review?
Updating…