Help Centre
Find answers about using Light Ideas.
Seller Registration & Setup
Open a shop and get your seller account ready.
Can customers buy from my shop while Holiday Mode is on?No — Holiday Mode blocks new purchases from the shop while it is active. Products can remain visible so buyers can still discover the shop and understand what you sell.If you provide a return date or away message,…
Can I change my seller account details later?Yes, you can update your account details, such as email addresses and business information through the seller dashboard. For critical changes like tax information or identity details, you may need to go through an additional verification process. Contact…
Can I sell as an individual or do I need a company?Both individuals and businesses can apply to sell. The information requested during registration or payment verification can vary depending on your account type, location and circumstances. Provide accurate personal or business details when requested.
Can I temporarily stop taking orders?Yes — use Holiday Mode in your shop settings to pause new orders temporarily. You can add a message and, if useful, a return date. Your shop can remain visible while purchasing is unavailable.
How do I open a shop?Use the Open a Shop page to start your seller application. Follow the on-screen steps to provide the information needed to set up your shop.
How do I open a shop?Seller Dashboard → Apply to Become a Seller Complete the seller application with accurate personal or business information and submit it for review. Applications are reviewed before seller access is approved. Once approved, you can complete your shop…
How long does seller approval take?Seller applications are reviewed before approval. Approval times can vary depending on whether the information supplied is complete or additional checks are required. Make sure your application details are accurate and respond promptly if more information is requested.
What are the eligibility criteria for becoming a seller?To apply as a seller, you must be at least 18, provide accurate account information and sell legitimate lighting products that comply with the marketplace rules and any requirements that apply to your business. Any licences, registrations or…
What does Holiday Mode do?Holiday Mode temporarily prevents new orders while keeping your shop and products visible. You can add an optional return date and message so buyers understand that the shop is currently away.Existing orders, messages and refund responsibilities do not…
What personal/business information is required during registration?To create a basic account on the marketplace, you typically only need a valid email address and password. Additional personal details can be added later in your account settings. However, to register as a seller, more information is…
What should I do if my application is rejected?If your application is rejected, review the reasons provided by the marketplace admin. Common issues include incomplete applications, failure to meet eligibility criteria, or non-compliance with policies. Correct the issues and resubmit your application. If you need clarification,…
Where can I manage my shop?Use your Seller Dashboard to manage products, orders, shipping, coupons, statements, reports and shop settings. Support is also available from the dashboard.
Which policies am I required to include in my shop?Seller Dashboard → Settings → Policies Complete the shop policies that apply to your business so customers can understand how you handle orders before they buy. Privacy Policy Terms and Conditions Shipping Policy Return Policy Write these policies…