Help Centre
Find answers about using Light Ideas.
Seller Registration & Setup
Can customers buy from my shop while Holiday Mode is on?No — Holiday Mode blocks new purchases from your shop while it is active. Your shop and products can remain visible so customers can still discover them. An optional return date and shop message can tell customers when…
Can I change my business country?No — your business country is fixed from the country supplied with your seller application. If your business has genuinely moved to another country, contact Support. This restriction helps keep seller, payment and marketplace records consistent.
Can I change my seller account details later?Yes — many shop details can be updated from Seller Dashboard → Settings, including your shop information, branding, social links, policies and SEO details. Your business country is an exception: it is fixed from your seller application. Contact…
Can I sell as an individual or do I need a company?Both individuals and businesses can apply to sell. The information requested during registration or payment verification can vary depending on your account type, location and circumstances. Provide accurate personal or business details when requested.
Can I turn product enquiries on or off?Yes — go to Seller Dashboard → Settings → Shop and use Allow product enquiries under Product Messages. When enabled, customers can contact you from your product pages. Turning it off removes that product-enquiry route; it does not…
How do I add social media links to my shop?Go to Seller Dashboard → Settings → Social. You can add links for Facebook, Instagram, Pinterest, YouTube and X (Twitter). Enter the full web address for each profile you want to show and leave services you do not…
How do I change my shop logo or branding?Go to Seller Dashboard → Settings → Branding. Use the Shop icon field to upload an image or choose one from your seller Media Library. If shop banners are enabled for your seller account, a Shop banner field…
How do I change my shop SEO and social sharing details?Go to Seller Dashboard → Settings → SEO. You can set an SEO title and search description for your public shop. The same area contains separate Facebook and X (Twitter) titles, descriptions and images. Social images can be…
How do I open a shop?My Account → Open a Shop Complete the seller application with accurate personal or business information and submit it for review. However if you are yet to create an account Applications are reviewed before seller access is approved.…
How do I turn Holiday Mode on or off?Go to Seller Dashboard → Settings → Shop and use Pause new orders under Holiday mode. When switching it on, you can add an optional return date and a short shop message. The message is shown on your…
How do I update my shop details?Go to Seller Dashboard → Settings → Shop. You can update your shop name, description, contact details and business address information available there. Your shop name and description are public shop information. Some business details are more restricted:…
How long does seller approval take?Seller applications are reviewed before approval. Approval times can vary depending on whether the information supplied is complete or additional checks are required. Make sure your application details are accurate and respond promptly if more information is requested.
What are the eligibility criteria for becoming a seller?To apply as a seller, you must be at least 18, provide accurate account information and sell legitimate lighting products that comply with the marketplace rules and any requirements that apply to your business. Any licences, registrations or…
What does Holiday Mode do?Holiday Mode pauses new orders while keeping your shop and products visible. You can add an optional return date and a short message so customers know you are away. Existing orders, messages and refunds remain available and must…
What happens to existing orders when I use Holiday Mode?Holiday Mode only pauses new orders. Existing orders, messages and refunds remain available and still need to be handled normally. Your shop and products remain visible while you are away, but customers cannot place new purchases from the…
What personal/business information is required during registration?To create a basic account on the marketplace, you typically only need a valid email address and password. Additional personal details can be added later in your account settings. However, to register as a seller, more information is…
What should I do if my application is rejected?If your application is rejected, review the reasons provided by the marketplace admin. Common issues include incomplete applications, failure to meet eligibility criteria, or non-compliance with policies. Correct the issues and resubmit your application. If you need clarification,…
Where do I add my shop policies?Go to Seller Dashboard → Settings → Policies to add your shop Privacy policy and Terms and conditions. Shipping and return information is managed separately under Settings → Shipping. Keep all of your policies consistent with how your…