Help Centre
Find answers about using Light Ideas.
Orders & Dispatch
How do I manage my orders?Open Seller Dashboard → Orders to manage orders containing your products. The dashboard highlights orders that are awaiting shipping so you can see what still needs fulfilment.Open an order to review your items, the buyer's delivery details, the…
How do I mark an order as shipped and add tracking?Open the order from Seller Dashboard → Orders and use its fulfilment controls after the parcel has been dispatched.Only mark the order as shipped once your parcel has been handed to the courier or postal service. Add the…
How should I package lighting products safely?Use packaging suitable for the product's size, weight and fragility. Glass, crystal, shades and delicate finishes should have adequate protection with movement inside the package kept to a minimum. For valuable products, consider tracked and appropriately insured delivery.
What do the order statuses in my Seller Dashboard mean?Your Seller Dashboard separates the order itself from fulfilment. An order can be processing while your products are still Awaiting Shipping.Awaiting Shipping identifies orders that still need fulfilment. Completed identifies completed orders, while refunded or cancelled orders are…
What does Awaiting Shipping mean?Awaiting Shipping means your part of a paid order still needs to be fulfilled. These orders are highlighted in the Seller Dashboard and contribute to the awaiting-shipping count beside Orders.Open the order to review your products and delivery…
What happens when a customer orders from multiple sellers?Light Ideas keeps the customer purchase together while each seller is responsible for fulfilling their own products. You see and manage the part of the order that belongs to your shop.Shipping is also handled per seller. The buyer…
What should I do if an order is delayed, lost or cannot be fulfilled?Contact the customer as soon as you become aware of a significant problem. For a delayed or missing shipment, check the tracking information and contact the courier to investigate where necessary. Keep the customer updated while you do…
Where can I see the delivery method selected by the buyer?Open the relevant order in Seller Dashboard → Orders. Your seller order contains the delivery information for the products your shop is responsible for fulfilling, including the selected shipping option where applicable.In a multi-seller order, another seller may…