If you’re unable to fulfil an order due to stock issues or other reasons, notify the customer immediately and offer alternatives, such as a refund or a delayed delivery. Update the order status to reflect the issue (e.g., “Cancelled” or “On Hold”) and inform the marketplace if required. Frequent unfulfilled orders may lead to penalties or suspension.
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What happens if I can’t fulfil an order?
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Updated on 5 February, 2025
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To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behaviour or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
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The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
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The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
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The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
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The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.