If a customer requests a refund, the refunded amount will be deducted from your seller balance or next payout. If your balance isn’t enough to cover it, we may invoice you separately.
Please note that transaction fees are non-refundable, which means that even if an order is cancelled or refunded, you will still be charged the full processing fee. For UK-based sales, this is typically 1.5% + 20p. However, additional fees may apply in the following cases:
- International card payments: Add 1% to the base fee
- Currency conversion (e.g. buyer pays in EUR, seller receives GBP): Add another 1.5%
- Higher-risk card networks or regions: Stripe may apply other surcharges
So, in some refund scenarios, you could still incur a total non-refundable fee of up to 4% + 20p or more, depending on the buyer’s payment method and location.
We strongly recommend outlining a clear refund policy in your store to help minimise disputes and avoid unexpected costs.
