How do refunds work?A refund is processed against the original Light Ideas order so the buyer refund, seller entitlement and order record stay connected. Refunds…How do I handle refund requests?Sellers handle refund requests relating to their own products. Review what the customer is asking for, check the order and any relevant…What should I do if a customer cancels before dispatch?Review the customer’s request as soon as possible. If the order has not yet been dispatched and the cancellation is accepted or…How do I handle returns, refunds and exchanges?Returns, refunds and exchanges are related, but they are not the same step. First review the customer’s request and agree what needs…Can I issue a partial refund?Yes — Light Ideas supports partial as well as full refunds. Process the refund against the relevant order and enter the items…
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