How do I report a fraudulent order?If an order appears suspicious, check the order and payment status and keep any relevant messages or evidence. Contact support if you…What should I do if a customer leaves a negative review?Negative reviews should be handled professionally. Start by replying to the review to acknowledge the customer’s concerns and apologise for any inconvenience.…How do I handle disputes with customers?Disputes typically arise from issues like delayed deliveries, product quality concerns, or misunderstandings about policies. Address the customer’s concerns promptly by offering…Who handles customer queries or disputes?Sellers should deal with normal questions about their own products and orders, including product information, delivery and after-sales issues.If an issue needs…What do the Support ticket statuses mean?Seller support tickets use three statuses: Open, Awaiting seller and Resolved.Open means the ticket is active. Awaiting seller means Light Ideas Support…Where can I see my support tickets?Open Seller Dashboard → Support → Tickets. Your tickets are kept with your Light Ideas account and the newest activity appears first.You…Can the Help Assistant reply to my support ticket?No — once you create a support ticket, the conversation is between you and Light Ideas Support. The Help Assistant does not…Where can sellers get help?Sellers can open Support from the Seller Dashboard. The Help Assistant can search the Help Centre and explain how current Light Ideas…Do I have to use the Help Assistant before creating a ticket?No — sellers can go directly to Tickets and create a support ticket whenever direct help is needed. The Help Assistant is…
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