If a customer requests a cancellation before the order has been shipped, you should update the order status to “Cancelled” in your dashboard and initiate a refund. Be sure to communicate with the customer to confirm the cancellation and document the process for your records.
The full amount will be refunded to the customer, but please note that the seller’s transaction fee of 1.5% + 0.10 is non-refundable. This means the seller will still incur this fee even if the order is cancelled. To avoid misunderstandings, it’s important to clearly outline this in your cancellation policy.