This policy is a part of our Terms of Use. By using any of Light Ideas’ services, you’re agreeing to this policy and our Terms of Use.
Light Ideas is a platform where you can advertise and optionally sell your lighting products directly to buyers around the world. We want to make sure that you and your buyers have a positive experience at Light Ideas. Please read on to find out more about your rights, as well as what is expected of you, as a seller.
This policy is a part of our Terms of Use. By opening a Light Ideas shop, you’re agreeing to this policy and our Terms of Use.
1. Selling Basics
a. What can be sold on Light Ideas
b. What can’t be sold on Light Ideas
c. Managing your Light Ideas shop
d. Seller Standards
2. Being a Member of the Light Ideas Community
a. Creating and Uploading Content
b. Privacy and Protecting Personal Information
c. Communicating Cancellations
3. Feedback, Disputes, and Your Success
a. Reviews
b. Your Seller Account and Light Ideas’s Terms
c. Seller Protection
1. Selling Basics
Keeping in mind these basic requirements will set you up for success at Light Ideas.
a. What can be sold on Light Ideas
Light Ideas is a marketplace for lighting products. Buyers come here to purchase items that they might not find anywhere else. Everything listed for sale must be manufactured to the minimum of the British Standard and hold the correct certification.
If you sell handmade items, you agree that:
1. All handmade items are made or designed by you. If you work with a production partner, you must disclose that production partner in your relevant listings.
2. You accurately describe every person involved in the making of an item in your shop in your About section.
If you are selling personalised or made-to-order items, you agree that:
1. All listings are available for purchase at a set price.
2. If you are using photographs of previous work with options for customisation (like colour choices) included in the listing, it is clear in your description that the photos shown are just examples.
b. What Cannot be Sold at Light Ideas
Even if they otherwise meet our marketplace criteria, prohibited items, services, and items that may violate a brands integrity are not allowed to be sold at Light Ideas.
Keep in mind that members may flag listings that appear to violate our policies for a Light Ideas review. Light Ideas may remove any listings that violate our policies. Light Ideas may also suspend or terminate your account for any violations. You’ll still be due to pay any outstanding fees.
c. Managing your Light Ideas Shop
Your shop represents you and your business to the Light Ideas Community. It’s important that you, your items and your shop are honestly and accurately represented.
By selling on Light Ideas, you agree that you will:
1. Provide honest, accurate information in your About section.
2. Honour your Shop Policies.
3. Ensure your shop content, such as any text, photos or videos used to represent yourself, your shop or your listings, abide by Light Ideas’ policies, including our Anti-Discrimination policy.
4. Accurately represent your items in listings and listing photos.
5. Respect the intellectual property of others. If you feel someone has violated your intellectual property rights, you can report it to Light Ideas.
6. Not engage in fee avoidance.
7. Not create duplicate shops or take any other action (such as manipulating clicks, baskets or sales) for the purpose of shilling, manipulating search or circumventing Light Ideas’ policies.
8. Not coordinate pricing with other sellers.
d. Seller Standards by listing a product for sale on Light Ideas you understand and agree that you are responsible for complying with all applicable laws and regulations for the products you list for sale, including any required labels and warnings. Light Ideas assumes no responsibility for the accuracy, labelling, or content of your listings.
Meeting Service Standards
As a seller, you must provide great customer service and maintain trust with your buyers. These requirements are called our Seller Service Standards. Light Ideas may reach out to you if your shop fails to meet Light Ideas’ Seller Service Standards as listed, as a result your store may be closed.
By selling on Light Ideas, you agree to:
1. Honour your dispatch and processing times. Sellers are obligated to dispatch an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance. Please be aware that legal requirements for dispatch times vary by country. Read more in our Delivery Policy.
2. Respond to Messages in a timely manner.
3. Honour the commitments you make in your shop policies.
4. Resolve disagreements or disputes directly with the buyer. In the unlikely event that you can’t reach a resolution, Light Ideas can help.
5. If you are unable to complete an order, you must notify the buyer and cancel the order.
e. Selling Fees
Sellers may be charged for using some of Light Ideas’s services. There are fees associated with listing, selling, advertising, and certain other Light Ideas products and features. You can find information on fees in the Fees and Payments Policy.
2. Being a Member of the Light Ideas Community
At Light Ideas, everyone is expected to treat fellow members of the Light Ideas community with respect. As a seller, you have additional responsibilities to safeguard personal information and communicate promptly with buyers in order to provide a great customer experience.
a. Creating and Uploading Content
As a member of Light Ideas, you have the opportunity to create and upload a variety of content, like listings, Messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:
1. Abusive, threatening, defamatory, harassing, or otherwise in violation of our Anti-Discrimination Policy;
2. Obscene or vulgar;
3. In violation of someone else’s privacy or intellectual property rights; or
4. False, deceptive, or misleading.
b. Privacy and Protecting Personal Information
You are responsible for protecting members’ personal information you receive or process, and you must comply with all relevant legal requirements. This includes applicable data protection and privacy laws that govern the ways in which you can use Light Ideas user information. These laws may require that you post and comply with your own privacy policy, which must be accessible to Light Ideas users with whom you interact. Your privacy policy must be compatible with this policy and Light Ideas’ Terms of Use.
In particular, when you sell using our Services (subject to this Policy), you may receive and determine what to do with certain personal information, such as when communicating with users and entering into transactions with buyers. This means you process personal information (for example, buyer name, email address, and delivery address) and, to the extent you do so, under UK law, you are an independent controller of data relating to other users that you may have obtained through the Services. For more information on the General Data Protection Regulation, https://www.gov.uk/government/publications/guide-to-the-general-data-protection-regulation. As a data controller (that is someone who decides what personal data is collected and the purpose you’ll use the data for) to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honour requests received from such users for data access, portability, correction, deletion, and objections to processing.
Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorised disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for Light Ideas related communications or for Light Ideas facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorised transactions. Without the buyer’s consent, and subject to other applicable Light Ideas policies and laws, you may not add any Light Ideas member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you’re responsible for knowing the standard of consent required in any given instance.
If Light Ideas and you are found to be joint data controllers of personal information, and if Light Ideas is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify Light Ideas for the expenses it occurs in connection with your processing of buyer personal information.
For more information, please see our Privacy Policy.
c. Communicating Cancellations
If you are unable to complete a transaction, you must notify the buyer via Light Ideas Messages and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises. All cancellations are subject to our Cancellation Policy.
European Union Right of Withdrawal Buyers in the European Union (EU) may be entitled to a 14-day “right of withdrawal” after receiving an item, during which they may return an item for any reason. The details of this right vary by EU member state. The right of withdrawal may not apply to certain items like custom items or perishable goods. Rights with respect to digital items vary by EU member state.
Please be aware that in addition to this policy, each country has its own laws surrounding delivery, cancellations, returns and exchanges. Please familiarise yourself with the laws of your own country and those of your buyers’ countries.
3. Feedback, Disputes and Your Success
a. Reviews
Reviews are a great way for you to build a reputation on Light Ideas. Buyers can leave a review, including a one to five star rating and a photograph of their purchase, within 100 days after their item’s estimated delivery date. If an estimated delivery date is not available, the review window opens after the order’s processing time and delivery time have elapsed. Buyers can edit their review, including the photograph, any number of times during that 100 day period.
On the rare occasion you receive an unfavourable review, you can reach out to the buyer or, if the review is less than 3 stars, leave a response.
Reviews and your response to reviews may not:
1. Contain private information;
2. Contain obscene, racist, or harassing language or imagery;
3. Violate our Anti-Discrimination Policy;
4. Contain prohibited medical drug claims;
5. Contain advertising or spam;
6. Be about things outside the seller’s control, such as a delivery carrier, Light Ideas or a third party;
7. Contain threats or extortion;
8. Include shilling or otherwise falsely inflate a shop’s review score; or
9. Undermine the integrity of the Reviews system.
b. Your Seller Account and Light Ideas’ Terms
In order to keep Light Ideas safe and improve our Services, we may take actions that limit the visibility of your shop, listings or ads, or that impact your payment account. In the event a shop sees unusual order activity, or we otherwise believe that your actions or shop may result in buyer disputes, chargebacks, increased risk of fraud, counterfeiting, or other claims, Light Ideas may take actions such as limiting visibility of your account, or placing restrictions or reserves on your payments account, in accordance with our Terms of Use. When appropriate and permitted by law, Light Ideas will communicate information to the affected seller about the issue.
In the event a shop sees an unusual spike in orders, particularly in a high demand category, a shop may see an increase or decrease in its search ranking. Often, if a shop sees an increase in fulfilled orders and good reviews, this may result in higher visibility and search rank.
In addition, we may limit the visibility of listings or ads in the interest of keeping Light Ideas safe, and improving our Services. For example, listings or ads may have decreased visibility because they include terms that represent a prohibited item or based on third party policies. These listings or ads may also be restricted from appearing in one or more features of the Light Ideas Services. While these listings or ads may have limited visibility, they are still discoverable in search.
If Light Ideas has reason to believe you, Your Content, or your use of the Services violate our Terms, including this Seller Policy, we may deactivate Your Content or suspend or terminate your account (and any accounts Light Ideas determines is related to your account) and your access to the Services. Sellers in the European Union can see more information here. Generally, Light Ideas will notify you that Your Content or account has been suspended or terminated, unless you’ve repeatedly violated our Terms or we have legal or regulatory reasons preventing us from notifying you.
c. Seller Protection
Light Ideas also provides limited protection to sellers who meet the requirements of our Seller Protection Programme. Read more about Light Ideas’s Seller Protection here.
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