Help Centre
Find answers about using Light Ideas.
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Support
Can the Help Assistant reply to my support ticket?No — once you create a support ticket, the conversation is between you and Light Ideas Support. The Help Assistant does not automatically answer inside tickets.You can still use the Help Assistant separately for Help Centre questions while…What do the Support ticket statuses mean?Seller support tickets use three statuses: Open, Awaiting seller and Resolved.Open means the ticket is active. Awaiting seller means Light Ideas Support is waiting for your reply or information. Resolved means the support conversation has been completed.Where can I see my support tickets?Open Seller Dashboard → Support → Tickets. Your tickets are kept with your Light Ideas account and the newest activity appears first.You can filter the list by Open, Awaiting seller or Resolved, then open a ticket to read…Who handles customer queries or disputes?Sellers should deal with normal questions about their own products and orders, including product information, delivery and after-sales issues.If an issue needs Light Ideas Support, open Support → Tickets in the Seller Dashboard. A support ticket creates a…