Help Centre
Find answers about using Light Ideas.
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Account
Account & Data DeletionYou’re always in control of your account and personal data. If you decide to leave Light Ideas, you can request the removal of your account and associated information at any time. Visit our Account & Data Deletion Policy…Are my conversations with the Lighting Assistant public?No — conversations with the Lighting Assistant are not Community posts and are not automatically published to your Light Ideas profile, Spaces or the Marketplace. Light Ideas stores conversation text and basic usage data so chat history, usage…Are there usage limits for the Lighting Assistant?Yes — usage limits help keep the Lighting Assistant responsive and available to the Light Ideas community. Message and photo-analysis limits can be different, and capacity controls may also apply when demand is high. If you reach a…Can I change my business country?No — your business country is fixed from the country supplied with your seller application. If your business has genuinely moved to another country, contact Support. This restriction helps keep seller, payment and marketplace records consistent.Can I change my seller account details later?Yes — many shop details can be updated from Seller Dashboard → Settings, including your shop information, branding, social links, policies and SEO details. Your business country is an exception: it is fixed from your seller application. Contact…Can I check out without an account?Yes — Light Ideas supports guest orders. You can place an order while signed out when guest checkout is available; creating an account afterwards is optional and does not affect fulfilment of the order. After an eligible guest…Can I delete my Light Ideas account?Yes — Light Ideas provides an account-deletion request process. Follow the deletion option in your account area and complete the confirmation steps shown there.Some transaction, order, tax or legal records may need to be retained where required. The…Can I link multiple bank accounts for payouts?It depends on the Stripe account configuration, country and currencies involved. Stripe can support more than one external payout account in some configurations, including different accounts for different settlement currencies. Where more than one eligible payout account exists…Can I sign in with Facebook?Yes — when Facebook sign-in is available, choose Continue with Facebook on the Light Ideas sign-in or registration page. If a Light Ideas account already uses the same email address but Facebook has not been linked to it,…Can I sign in with Google?Yes — when Google sign-in is available, choose Continue with Google on the Light Ideas sign-in or registration page. If a Light Ideas account already uses the same email address but Google has not been linked to it,…Can I turn off all messages to my account?Messages cannot be globally disabled for buyers, as communication is essential for managing orders and enquiries. However, you may mute individual threads to stop receiving alerts while still being able to access the conversation.Can I use my email address to sign in?Yes — the Light Ideas sign-in page accepts the email address or username associated with your account.If you cannot remember your password, use Forgot Password rather than repeatedly trying different passwords. The reset link is sent to the…Do I need a Light Ideas account to use the Lighting Assistant?Yes — you need to be logged in to a Light Ideas account to use the Lighting Assistant. Signing in allows conversation history, usage limits and the same Lighting Assistant account experience to work across the supported Light…How do I add a guest order to My Account?Use the secure account invitation sent to the email address used for the guest order. If an account already exists for that email, sign in; otherwise create and verify an account using the same email address. After ownership…How do I change my Display Name?Go to My Account → Account Details and find the Display Name field. Enter the name you want to show publicly and save your changes. Your Display Name is used across visible areas of the site such as…How do I connect my payment account for payouts?Seller Dashboard → Settings → Payouts Connect your payment account and follow the Stripe onboarding steps. Stripe may ask for identity, business and bank details before the account is ready to receive transfers. You do not need to…How do I create an account?Go to Create an account and register with your email address and a password. Password registrations require your email address to be verified before the account is created. Light Ideas sends a verification code to the email address…How do I report a bug or glitch?If you encounter a bug or glitch, document the issue by taking screenshots or noting the steps to reproduce it. Submit a report to the marketplace support team, including as much detail as possible. This helps the technical…How do I update my bank account for payouts?Bank details are managed through your connected Stripe account rather than stored directly by Light Ideas. Go to Seller Dashboard → Settings → Payouts and choose Manage payout account. Complete the change in Stripe and any verification it…How do I update my profile information?Click your profile photo or name to access Profile Settings. From there, you can edit your display name, bio, profile picture, and other preferences. Keeping your profile updated helps other community members connect with you and improves how…How does the Lighting Assistant use conversation history?The Lighting Assistant uses a limited number of recent messages from the current conversation to understand follow-up questions and keep the discussion coherent. Light Ideas stores conversation text separately from uploaded photos. If an earlier message included a…How long does the guest-order account invitation last?The secure invitation sent after an eligible guest order expires after 7 days. It is used to prove ownership before the order is attached to a Light Ideas account. Creating an account is optional and the invitation does…Should I enter personal or sensitive information into the Lighting Assistant?No — only provide information that is needed for your question. Do not enter passwords, payment card details or other highly sensitive information. For more information about how Light Ideas handles personal data, see the Light Ideas Privacy…What are the payment account requirements?To receive payouts you need a connected Stripe account that is able to receive transfers and payouts. Stripe determines the exact verification information required for your country and account type. This can include personal or business details, identity…What happens after I reset my password?After a successful reset, the new password becomes the password for your Light Ideas account. Light Ideas also sends a password-changed confirmation so you know the credentials were updated. A reset link is tied to the password-reset request.…What happens if my payment account is deactivated?If your payment account is deactivated, you will not receive payouts until the issue is resolved. Common reasons for deactivation include incomplete identity verification, missing business information, or policy compliance issues. Log in to your payment provider dashboard…What happens to my messages if I delete my account?If you delete your account, your messages will remain in the system for 90 days to support any outstanding transactions or disputes. After this retention period, all your messages are permanently removed from the platform.What if I face technical issues during registration?If you encounter any technical issues, such as form errors or difficulty connecting your Stripe account, please contact the marketplace support team immediately. We offer email or chat support, alternatively check our Help Centre.What if I forget my password?Use Forgot Password from the Light Ideas sign-in page and request a reset for the email address associated with your account. Light Ideas sends the password-reset instructions to your account email address. Follow the secure reset route to…What is my Display Name and where does it appear?Your Display Name is the name shown publicly across the site, including community profiles, posts, comments and messages. It can be your name, a preferred name, a business name or a brand name. Sellers may prefer to use…What is the difference between my profile and a space?Your profile is your personal area where you can publish your own updates and activity. A space is a shared community area organised around a subject. Only members of a space can post there, and posts should remain…What personal/business information is required during registration?To create a basic account on the marketplace, you typically only need a valid email address and password. Additional personal details can be added later in your account settings. However, to register as a seller, more information is…What should I do if an order fails?Check the order status and any order notes or error messages first. An order can fail for several reasons, including an unsuccessful payment or an incomplete checkout. If the customer’s payment did not complete, they can try again…What should I do if I can’t log in to my account?If you’re unable to log in, try resetting your password using the “Forgot Password” option. Check your email inbox and junk mail for the reset link and ensure you’re using the correct login credentials. If the issue persists,…What should I do if my application is rejected?If your application is rejected, review the reasons provided by the marketplace admin. Common issues include incomplete applications, failure to meet eligibility criteria, or non-compliance with policies. Correct the issues and resubmit your application. If you need clarification,…Why can’t I upload another image?You may have reached the current photo-analysis allowance, or photo analysis may be temporarily unavailable while the service is operating with reduced capacity. An individual upload can also fail if the image is unsupported, invalid or over the…Why do I need to verify my email address?Email verification confirms that you can access the address being used to create the account. For password registration, Light Ideas does not create the account until that email address has been verified. Enter the verification code sent by…Why does signing in return me to the page I was using?Light Ideas can remember an approved destination when a protected page asks you to sign in. After successful authentication, you are returned to that destination where possible rather than always being sent to the same account page. For…Why has my conversation with the Lighting Assistant been shortened or restarted?The Lighting Assistant only uses a limited amount of recent conversation history as active context, and Light Ideas also limits how much chat history is retained. Older messages or conversations can therefore be removed under the current retention…Why is my product not showing?A product may not be visible because it is still a draft, awaiting approval, out of stock or not currently published. New products require approval, and edits to an existing published product also require approval before the updated…Why isn’t my payment account connecting?To receive payouts, your payment account must be fully set up and correctly linked to your seller account. If your payment account is not connecting, work through the steps below. Check Your Payment Account Is Fully Set Up…