Help Centre
Find answers about using Light Ideas.
Technical Issues
Troubleshoot common account, browser and platform issues.
How do I report a bug or glitch?If you encounter a bug or glitch, document the issue by taking screenshots or noting the steps to reproduce it. Submit a report to the marketplace support team, including as much detail as possible. This helps the technical…
What if I face technical issues during registration?If you encounter any technical issues, such as form errors or difficulty connecting your Stripe account, please contact the marketplace support team immediately. We offer email or chat support, alternatively check our Help Centre.
What should I do if an order fails?Check the order status and any order notes or error messages first. An order can fail for several reasons, including an unsuccessful payment or an incomplete checkout. If the customer’s payment did not complete, they can try again…
What should I do if I can’t log in to my account?If you’re unable to log in, try resetting your password using the “Forgot Password” option. Check your email inbox and junk mail for the reset link and ensure you’re using the correct login credentials. If the issue persists,…
Why is my product not showing?A product may not be visible because it is still a draft, awaiting approval, out of stock or not currently published. New products require approval, and edits to an existing published product also require approval before the updated…
Why isn’t my payment account connecting?To receive payouts, your payment account must be fully set up and correctly linked to your seller account. If your payment account is not connecting, work through the steps below. Check Your Payment Account Is Fully Set Up…