Help Centre
Find answers about using Light Ideas.
Seller Visibility
Improve how your shop and products appear across Light Ideas.
Can I pay to appear in the Lighting Assistant’s recommendations?No — normal Lighting Assistant product and seller recommendations cannot be bought or guaranteed through payment. Recommendations are based on the customer's request, Marketplace eligibility and relevance.
Can the Lighting Assistant recommend my products?Yes — eligible products from approved Marketplace sellers can be considered when they are relevant to a customer's request. Eligibility does not guarantee that a particular product will be recommended. The product still needs to match the customer's…
Do I need to be a verified seller for the Lighting Assistant to recommend my products?Yes — the current Lighting Assistant Marketplace discovery setup is limited to sellers that pass Light Ideas' seller-verification eligibility check. Verification makes a seller eligible for discovery; it does not guarantee that the seller or any individual product…
Do product attributes help the Lighting Assistant understand my products?Yes — structured product attributes are one of the strongest ways to tell the Lighting Assistant exactly what a product is and what requirements it can match. For example, accurately recording IP44, brass, dimmable or a supported smart-lighting…
Does completing more product attributes guarantee recommendations?No — complete attributes give the Lighting Assistant better information, but they do not guarantee that a product will be recommended. The customer's requirements, product relevance, Marketplace eligibility, delivery context and the other eligible products available at that…
Does the Lighting Assistant change my product information?No — your Marketplace listing remains the source of truth for your product information. The Lighting Assistant uses catalogue and live product data for discovery, but it does not rewrite your title, description, price, specifications, images, stock or…
How can I improve my products’ visibility in the Lighting Assistant?Keep your Marketplace listings complete, accurate and structured. The Lighting Assistant can only match information that is genuinely available in the catalogue. Use the correct categories and product attributes, complete relevant variations, add a useful short description, keep…
How does the Lighting Assistant decide which products to suggest?The Lighting Assistant separates a customer's request into important requirements and softer preferences, then searches eligible Marketplace products for the strongest relevant matches. Product type, categories, attributes, variations, price, stock, delivery context and other catalogue information can affect…
Should I add extra keywords to make my products appear more often?No — only use wording and attributes that genuinely describe the product. Unrelated keywords, inaccurate specifications or repeated search terms can make a listing less useful. Accurate structured information is better for customers, Marketplace search and AI-assisted discovery.
What happens when I update a product listing?Relevant product and seller changes are queued for the Lighting Assistant's catalogue indexes, so updates may not appear in discovery results instantly. When a product card is actually shown, the system re-checks important live Marketplace information such as…
Which product information is most important for the Lighting Assistant?The most useful information includes a clear product name, correct categories, accurate structured attributes, variation details, a concise product summary, current price and stock, and a clear product image. Attributes such as IP rating, colour, finish, material, application,…
Why isn’t my product appearing in the Lighting Assistant’s recommendations?A product must first pass the current Marketplace eligibility checks and then be relevant to the customer's request. Eligibility can include being published and visible, having current price and stock information, having a product image, belonging to an…