Help Centre
Find answers about using Light Ideas.
Safety, Accuracy & Privacy
Understand safety, accuracy, privacy and responsible use.
Are my conversations with the Lighting Assistant public?No — conversations with the Lighting Assistant are not Community posts and are not automatically published to your Light Ideas profile, Spaces or the Marketplace. Light Ideas stores conversation text and basic usage data so chat history, usage…
Are the Lighting Assistant’s answers always correct?No — AI-generated answers can occasionally misunderstand a question, miss context or provide inaccurate information. Important technical, safety, regulatory and product information should be checked against the appropriate current product documentation, manufacturer information or professional source.
Can I rely on product specifications given by the Lighting Assistant?No — use the Lighting Assistant as a discovery and guidance tool, not as the final authority for a product specification. The Lighting Assistant is instructed not to invent missing specifications, but seller data can still be incomplete…
Does Light Ideas store photos uploaded to the Lighting Assistant?No — Light Ideas does not permanently store photos uploaded to the Lighting Assistant. Photos are processed temporarily to generate your response. Embedded image metadata, such as EXIF and GPS information, is removed during processing, and the temporary…
Does the Lighting Assistant provide electrical advice?Yes, for general guidance — the Lighting Assistant can explain lighting and electrical installation concepts, but it cannot carry out an on-site assessment. For electrical safety, bathroom zones, fire rating, circuits, testing or installation work, use a suitably…
How does the Lighting Assistant use conversation history?The Lighting Assistant uses a limited number of recent messages from the current conversation to understand follow-up questions and keep the discussion coherent. Light Ideas stores conversation text separately from uploaded photos. If an earlier message included a…
Is the Lighting Assistant a replacement for a lighting designer?No — the Lighting Assistant can help you explore ideas and narrow your options, but it does not replace a professional lighting design service. Complex or high-value projects may benefit from detailed design work, calculations, drawings and an…
Is the Lighting Assistant a replacement for an electrician?No — the Lighting Assistant cannot inspect an installation, test circuits or confirm that electrical work is safe or compliant. Use a suitably competent electrician for electrical work, testing and safety-critical decisions.
Should I enter personal or sensitive information into the Lighting Assistant?No — only provide information that is needed for your question. Do not enter passwords, payment card details or other highly sensitive information. For more information about how Light Ideas handles personal data, see the Light Ideas Privacy…
What should I do if an answer from the Lighting Assistant seems incorrect?Ask the Lighting Assistant to explain the answer, correct a specific detail or try again with more context. For important product, installation, regulatory or safety information, check the appropriate documentation or professional source rather than relying on the…
Who is responsible for Marketplace product information?The seller is responsible for the information supplied in its Marketplace listings and for keeping that information accurate and current. The Lighting Assistant uses Marketplace information to help with discovery, so customers should confirm important product details on…