Help Centre
Find answers about using Light Ideas.
Product Discovery
Understand search, recommendations and how products are found.
Are archived products shown in product search?No — archived products are excluded from normal product discovery. Archiving is intended to preserve the listing and its history without presenting it as an actively available marketplace product.If the seller restores the product and it otherwise meets…
Can I ask for more, different or cheaper products?Yes — you can refine the results at any time. Try requests such as "Show me more", "Anything cheaper?", "Only show white fittings" or "Can you find a smaller option?" The Lighting Assistant can use the existing conversation…
Can I ask for products available in my country?Yes — your delivery country can be used to make Marketplace recommendations more relevant. The Lighting Assistant may use a delivery country already available from your account or conversation, or it may ask where the products need to…
Can I ask for products suitable for a particular room or use?Yes — you can ask for products for a kitchen, bathroom, bedroom, hallway, garden or another application. Where a location has technical or safety requirements, such as a bathroom or outdoor area, the Lighting Assistant should rely on…
Can I search by style, colour, finish or budget?Yes — you can describe the style, colour, finish and price range you are looking for in normal language. For example, you could ask for "black pendant lights under £200" or "a small traditional brass wall light". The…
Can I still search the Marketplace without the Lighting Assistant?Yes — the Lighting Assistant is an additional way to discover products, not a replacement for normal Marketplace browsing. You can continue to use Marketplace search, categories, filters and seller shops whenever you prefer.
Can the Lighting Assistant compare products?Yes — the Lighting Assistant can explain differences between products using the current information returned from their Marketplace listings. The comparison is not a hands-on product test. Important specifications, compatibility and installation requirements should still be checked against…
Can the Lighting Assistant help me find a seller?Yes — the Lighting Assistant can suggest eligible Light Ideas sellers when you ask for a shop, supplier or seller for a particular lighting product, category or specialism. Seller suggestions are grounded in both the seller's Marketplace profile…
Does product search check where a seller delivers?Yes — delivery-country filtering uses the seller's current Marketplace shipping capabilities. This helps buyers narrow discovery to products that have a configured delivery route to the selected country.The complete delivery address is still checked at checkout. More specific…
Does the Lighting Assistant know if a product is in stock?The product-discovery system re-checks current Marketplace product information when it builds the final recommendation cards, including stock eligibility. Stock can still change after a response has been generated, so the current product page should always be checked before…
How can I get better product recommendations from the Lighting Assistant?Give the Lighting Assistant the details that materially affect what would suit you. Useful information can include the room or application, product type, style, colour or finish, approximate size, budget, required IP rating, smart-lighting requirements and delivery country.…
How does the Lighting Assistant find products?The Lighting Assistant searches a dedicated discovery index built from eligible products on the Light Ideas Marketplace, then checks the final shortlist against current Marketplace information before showing product cards. Matching can use product names, categories, structured attributes,…
Where do recommended product links take me?Recommended product cards link to the relevant Light Ideas Marketplace product page so you can review the current listing before deciding whether to buy. On the Light Ideas app, Light Ideas links use the app's normal routing and…
Who sells products recommended by the Lighting Assistant?Marketplace products are sold by independent sellers unless a listing clearly states otherwise. Light Ideas provides the Marketplace and discovery experience, while each seller is responsible for its own listing information, products, fulfilment and applicable seller obligations.
Why am I only shown a few products?The Lighting Assistant deliberately returns a short, relevant selection rather than overwhelming you with every possible Marketplace match. You can ask for more options, change your requirements or use normal Marketplace search and filters to browse more widely.