Help Centre
Find answers about using Light Ideas.
Account
Can I check out without an account?Yes — Light Ideas supports guest orders. You can place an order while signed out when guest checkout is available; creating an account afterwards is optional and does not affect fulfilment of the order. After an eligible guest…
Can I delete my Light Ideas account?Yes — Light Ideas provides an account-deletion request process. Follow the deletion option in your account area and complete the confirmation steps shown there.Some transaction, order, tax or legal records may need to be retained where required. The…
Can I sign in with Facebook?Yes — when Facebook sign-in is available, choose Continue with Facebook on the Light Ideas sign-in or registration page. If a Light Ideas account already uses the same email address but Facebook has not been linked to it,…
Can I sign in with Google?Yes — when Google sign-in is available, choose Continue with Google on the Light Ideas sign-in or registration page. If a Light Ideas account already uses the same email address but Google has not been linked to it,…
Can I use my email address to sign in?Yes — the Light Ideas sign-in page accepts the email address or username associated with your account.If you cannot remember your password, use Forgot Password rather than repeatedly trying different passwords. The reset link is sent to the…
How do I add a guest order to My Account?Use the secure account invitation sent to the email address used for the guest order. If an account already exists for that email, sign in; otherwise create and verify an account using the same email address. After ownership…
How do I create an account?Go to Create an account and register with your email address and a password. Password registrations require your email address to be verified before the account is created. Light Ideas sends a verification code to the email address…
How long does the guest-order account invitation last?The secure invitation sent after an eligible guest order expires after 7 days. It is used to prove ownership before the order is attached to a Light Ideas account. Creating an account is optional and the invitation does…
What happens after I reset my password?After a successful reset, the new password becomes the password for your Light Ideas account. Light Ideas also sends a password-changed confirmation so you know the credentials were updated. A reset link is tied to the password-reset request.…
What happens if I leave checkout before paying?If a Light Ideas order reaches payment but is left unpaid, Light Ideas can send a checkout recovery email so you can return and complete the payment. The recovery payment link is available for up to 24 hours…
What if I forget my password?Use Forgot Password from the Light Ideas sign-in page and request a reset for the email address associated with your account. Light Ideas sends the password-reset instructions to your account email address. Follow the secure reset route to…
Why do I need to verify my email address?Email verification confirms that you can access the address being used to create the account. For password registration, Light Ideas does not create the account until that email address has been verified. Enter the verification code sent by…
Why does signing in return me to the page I was using?Light Ideas can remember an approved destination when a protected page asks you to sign in. After successful authentication, you are returned to that destination where possible rather than always being sent to the same account page. For…