What should I do if I receive a chargeback?A chargeback occurs when a customer disputes a payment with their bank. If you receive a chargeback notification, you should provide any…Product CertificationWhat do UL, ETL, CSA, and CE mean? These certifications reassure consumers and regulatory authorities that products have undergone thorough testing, adhere…How do I access customer feedback and analytics?Use the Seller Dashboard for the information available about your marketplace activity. Reports provides a six-month sales view, while Statements provides monthly…What happens if a customer contacts me directly about an issue?If a customer contacts you directly, respond promptly and professionally. Provide clear instructions or solutions to address their concerns. If the issue…Can I offer personalised support to customers?Yes — you can provide personalised support through direct messaging. Keep order-related communication clear and professional so both you and the customer…What happens if I fail to resolve a customer complaint?If you cannot resolve a customer complaint directly, contact support and provide the relevant order details and message history. Clear records make…Can I provide discounts or incentives for resolving issues?Yes, offering discounts, free shipping, or small incentives can help resolve customer issues amicably. For example, you could provide a discount code…How do I access marketplace updates and announcements?Depending on the announcement or update, you will hear about it through either our blog, email, dashboard message or social media channels.…Can I block problematic customers?Yes — you can block a user if you do not want them to contact you directly. If the customer is abusive,…
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