Can I offer personalised support to customers?Yes — you can provide personalised support through direct messaging. Keep order-related communication clear and professional so both you and the customer…What happens if I fail to resolve a customer complaint?If you cannot resolve a customer complaint directly, contact support and provide the relevant order details and message history. Clear records make…Can I provide discounts or incentives for resolving issues?Yes, offering discounts, free shipping, or small incentives can help resolve customer issues amicably. For example, you could provide a discount code…How do I access marketplace updates and announcements?Depending on the announcement or update, you will hear about it through either our blog, email, dashboard message or social media channels.…Can I block problematic customers?Yes — you can block a user if you do not want them to contact you directly. If the customer is abusive,…How do I report a fraudulent order?If an order appears suspicious, check the order and payment status and keep any relevant messages or evidence. Contact support if you…What should I do if a customer leaves a negative review?Negative reviews should be handled professionally. Start by replying to the review to acknowledge the customer’s concerns and apologise for any inconvenience.…How do I handle disputes with customers?Disputes typically arise from issues like delayed deliveries, product quality concerns, or misunderstandings about policies. Address the customer’s concerns promptly by offering…Who handles customer queries or disputes?Sellers should deal with normal questions about their own products and orders, including product information, delivery and after-sales issues.If an issue needs…
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